Hearing Associates - Mason City

“Carmen is always able to "fix" my problems when I come in. Way to go Carmen!”

“Went to see if it was time to get a hearing aid. Very good service and a way to see if hearing aid would help. Will be doing a follow up appointment. ”

“Not only was an exam conducted but my current hearing aid was adjusted and cleaned so it performs much better than it before my appointment.Thank you for your patience and for answering all of my questions.”

“There was difficulty at work in always hearing what was said clearly. One of my parents was very hard of hearing even with aids. I do not want to be that way. If by being proactive I can prevent hearing loss I'm in on that. All of the testing was explained well before being done and the results were explained clearly after the testing was completed. Ideas for enhancing my hearing in the workplace were given and a follow up is being planned for. I appreciate the time that was taken with me and the explanations that were given.”

“I returned my lower grade device to get up graded device got to try out a set of upper end devices for a couple weeks after having phonak lower end ones the high end ones are very good they worked with me on trial and now I decided to upgrade these are even better than the test ones I had so far noticeably better only a day into it thank you for working with me on the upgrade started in Mason now in Albert lea office and was in Cresco for check up once so you have options on locations HAPPIER NOW Thank you”

“I was very happy with the care I receive with the testing and knowledge they presented with my personal hearing issue.”

“Very caring staff with all of my hearing needs. Amazing service and knowledge. ”

“I have always trusted the care of my hearing to Hearing Associates. I have a lot of confidence in Stu. ”

“Knowledgeable, caring, took time with me cause it was first time with hearing aids. Thank you all”

“Staff was very professional, the audiologist was very professional and knowledgeable ”

“Very friendly and knowledgeable staff”

“The whole staff are very helpful at explaining any question or problem I had. Good people ”

“Extremely happy with the patient care and positive results.”

“Great people to work with. Problems are solved quickly. ”

“When I had a major concern, they were able to get me in quickly! Very professional and kind….”

“Appreciate the patience to adjust my hearing aids to accommodate my hearing loss. ”

“VERY SATISFIED.”

“Very impressed with the expertise of Stuart during my first experience with hearing aids. Since then I have had the true pleasure to work with Christine and Tanya with any questions or problems I have had .Also it is a pleasure to be welcomed by Corinne at the front desk . Great place to do business !”

“Worked with Hearing Associates for many years and have always had great service and response to any concern.”

“Very friendly”

“Very professional; answered all my questions.”

“I’ve been a customer of Hearing Associates for many years and my experiences have always been excellent. Christine is my go to person and does a super job, but when she is absent other staff members do not hesitate to accommodate.”

“Great experience, testing and fitting was well above and beyond my experience with another hearing associated office”

“Bryce :Very professional, good listener, knowledgeable and able to deal with issues.”

“I was totally impressed by the professionalism and expertise of Stuart Trembath while conducting my hearing test and presenting the results and my options. There was no attempt to sell me more technology than I need but he made sure I got what is truly best for my level of hearing loss and my lifestyle. I truly appreciate this!”

“I have taken my father-in-law and my mother to Tanya for a number of years and I just love her! Now, it is my turn to work with her! She is friendly, easy to talk to, listens to my concerns, discusses options, and is fun to work with! When I leave, I feel so good and confident in the care I receive.”

“As usual my experience was great. The check in process was easy and quick. The staff are always curious and professional. My audiologist Christine was awesome as usual. Thanks to all. ”

“Always smiling and helpful‼️”

“Always prompt courteous and very knowledgeable. All personnel very friendly and helpful - little waiting time and very good service - always solve my problem !”

“Bryce Phillips listened to my concerns and adjusted my hearing aids. He was very patient, knowledgeable and helpful. ”

“Very friendly staff at the front desk. Bree help me out so much today I really did appreciate it”

“I have been going to Christine at Hearing Associates for about 7 years now & she has given me my life back with fitting me with hearing aids that work perfectly for me❗ She is so sweet, kind & caring. ”

“Stu is all you could ask for in an audiologist. He's knowledgeable, kind, caring, and goes the extra mile whenever it will benefit his patients. We've gone there for years and would never go anywhere else because of their excellent service after the sale. The walk-in hours for repairs is especially appreciated. ”

“Great people Got me in ahead of schedule very pleasant people and very thorough thank you very much”

“Have never experienced a less than excellent visit, whether it be a scheduled appointment or stop in. Always get my needs taken care efficiently and pleasantly!”

“I have worn hearing aids almost 30 years now, first with Gary and now with Stu. I trust Hearing Associates completely! The gals at the desk greet you with a smile and make you feel welcome.”

“Christine takes excellent care of my hearing aids and my ears. Knowledgeable, pleasant and excellent to work with. She listens and has great suggestions! She really cares about her patients! ”

“Good customer service. Staff were friendly and courteous.”

“A+ service and consultation. Would highly recommend .”

“Very professional. Friendly & informative”

“They are always helpful. Like the open hours if you have a problem with your hearing aids you can drop them off. Great staff!”

“I have been going to the Hearing Associates for 2 years now. The staff are always friendly and understanding. Always on schedule. Office is clean and fresh.”

“I’ve had a long time experience with Hearing Associates beginning with their help with my aged mother’s lessened hearing ability to counseling me with my own personal experience of hearing loss. Hearing is too important to leave to online apparatus that may function well enough to recognize a car horn or a barking dog, but if you’re wanting to actually hear the beauty of a violin concerto or the happy lilt of a grandchild’s laughter, you need the best..... Hearing Associates.”

“Wonderful staff. Hearing aids work great.”

“Every one was very professional and respectfully courteous. Everything was explained very well.”

“Very prompt, knowledgeable, thorough and friendly.”

“had an issue with my appointment, but the staff was able to work their magic and manage to get me in the same day, so I didn't have to make a new appointment and come back another day. Thank you”

“Great people. Friendly, professional and courteous.”

“Great experience ”

“Christine and the entire staff are always so helpful in addressing any issues I might be experiencing.”

“Professional and efficient. Pleasant interaction. ”

“Dr. Rowe was very courteous and helpful with my hearing test.”

“It's not surprising that Hearing Associates has expanded service to so many communities in N Iowa and S Minnesota because of the level of professional knowledge, capability and service all employees provide. That fact, and also that of being a proven, long-time provider for the hearing impaired , keeps those of us needing their services in regular contact with them. We appreciate you!”

“I was having trouble getting adequate volume out of my hearing aids, and instead of getting help I just put them aside for about eight months. I now thought I needed them because hearing some of the younger students while subbing at the middle school was getting difficult. Within fifteen minutes Carmen diagnosed the problem and I was hearing as good as day one. I learned better care of the hearing aids on my part and asking for help when needed makes things a whole lot better. Thanks Carmen!!!”

“My experience with Rachael was very good. I had also met her previously in November, when I accompanied my grandson to an appointment, as our daughter was recovering from Covid 19. Rachael was very competent, made both of the exams as easy as possible, and explained the results in easy-to-understand language. I'm very satisfied with the service I received.”

“Always treated with the best service for many years ”

“Very impressed with Dr. Trembath. He was very thorough about answering all of my questions and explaining my hearing loss and options to help. Thankful that I choose the hearing associates and Dr. Trembath! ”

“This is a long review, but please take the time to read this! I would highly recommend Dr. Jeff King at Hearing Associates. He is wonderful with kids. We have a 5 year old d/hoh son with severe bilateral hearing loss. Even with hearing aids, weekly speech and d/hoh therapy sessions his speech is still very delayed. Dr. King is very patient, enunciates words so that he can better understand and can use some functional ASL to communicate with him. Recently, one of my son's hearing aids stopped working and I contacted Hearing Associates. They were able to get us in the very next day! Unfortunately, the hearing aid was not repairable. Dr. King personally called into the manufacturer and the warranty on his hearing aids expired FIVE days prior. Dr. King was able to talk them into extending the warranty an extra 6 months and they expedited the repair and shipment of the hearing aid at no cost to us! Keep in mind, we had never even seen him before, so all that effort for someone that he had never met and wasn't even his patient at that time. When the hearing aid came in, Dr. King aligned with my son's previous provider to transfer his most recent settings to program the hearing aid without us having to drive to Des Moines. He also coordinated with my son's speech therapist and the AEA's speech therapist, d/hoh teacher, and audiologist. I do not know what kind of service most people receive, but his commitment to patient care and care coordination really impressed us. My son really likes Dr. King and cooperates with him really well (which is often difficult with a very active 5-year old boy!). That goes a long way in obtaining reliable hearing screening results to ensure that his hearing aids are programmed to an optimal setting for him. Additionally, the Hearing Associates office staff are exceptional! They are so friendly and kind every single time I call. They are very helpful and accommodating. They have a walk-in clinic which has been a life saver for us when we need quick troubleshooting. My son's hearing loss is very personal and dear to me, as this truly impacts a large portion of his life. Hearing Associates makes us feel like his care is important to them-- like they truly care about him. If you are reading this, researching for a new audiology center, don't go just anywhere. Go to Hearing Associates where you can be assured that your best interest will be their primary goal.”

“Thank you. Wonderful service!”

“Good hearing test, very nice to do business with. ”

“Very friendly staff.”

“The staff, from entering to leaving, is very patient centered and service oriented. I have had nothing but excellent experiences, education, help, and kindness on this new journey. Megan and Stuart are both extremely knowledgeable and helpful in making the right choice. I look forward to a long relationship with Hearing Associates and truly cannot day enough about the team as a whole and how kind they are. Very service oriented which is hard to find. Thank you. ”

“Tanya Harper Rowe was awesome! Gained trust, explanations super, all exceeded expectations and Merv seems to be on board. ”

“My mother loves Tanya Harper Rowe. She is so personable and professional. She truly wants the best for her! ”

“I remember taking my dad for his hearing aids after (late 1990's) with Stuart. Now it's my turn and with Stuart! ”

“Takes time and explains everything. Real interest in patient outcome! Thanks. ”

“Rachael is my original person to see although when I go in as a walk-in I may see any of the staff. I trusted & enjoyed Rachael from the start, but no matter who I see I am always happy with how quickly I am seen and how promptly my issue is taken care of. I would not go anywhere else for my hearing aids!”

“She was very professional and informative. ”

“I liked that I felt comfortable with her. ”

“Jeff King, very personable and interested in me as a patient. He was very patient and explained everything and was never in a hurry!!! You are lucky he is an employee. ”

“Was very knowledgeable. Explained well. ”

“I have a moment to review my experiences with Hearing Associates. Surveys, are difficult; as I'm totally blind, & have been that way since birth. If I were to rate Hearing Associates on a scale of 1 to 10, it most definitely would get a 10. I'm good friends with Alex, Director of Operations for Hearing Associates. He & I are members of the River City Barbershop Chorus. For a long time, he has been wanting me to get my hearing checked, as he felt that Hearing Associates would be able to help me. Because of other health issues, that suggestion was put on hold for a while. Once those issues were resolved, an appointment was made. There are no words that will adequately describe the feelings I have for this place. Everything was done & handled in an as professional a way that I know of. Before I started writing this, I had the opportunity to review some of the comments, & I echo the sentiments expressed. Alex, & those who are a part of this wonderful staff, are truly a class act. They truly care about the people they seek to help. I myself, have been to Hearing Associates 3 different times. I'm so happy with Kristine, & the way she has worked with me on my new Hearing Aid's. It has been a unique experience; in that it was the first time she had worked with someone who was totally blind. She did great! & was so thorough in answering whatever questions I may have had. The friendship which has come about, is priceless. I have since, sent an email to Alex, & asked him to share it with Staff. I have nothing but positives for this place. I can't wait for my next visit in September. ”

“Hearing Associate's is a wonderful place. They care about their patients and are passionate about providing an excellent experience. They go above and beyond to listen to every need and show the ways that we can improve hearing and enhance the quality of life. They also are compassionate about the community and frequently donate money from their sales to local charities. ”

“Rachael did a great job from the first test to the end with the hearing aids. Explained everything very good. ”

“Everyone here is so nice and friendly and Christine is a good listener and cares. This is one appointment I look forward to and I see a lot of Doc. Thank you much for a great team. :)”

“I liked the friendly service and experienced people. ”

“It was a good experience. She was very nice, very cordial.”

“He was very personable and he took the time to actually explain what he was doing.”

“She was very good very good at communicating.”

“He was very good with my son. ”

“He was very personable, very kind, very understanding, and very patient. ”

“Compared to others I've dealt with in the past, he seemed to have a better understanding and good overall knowledge about which way I should go. ”

“He was more than helpful and gave me very useful information. ”

“They took time to explain his situation and they were very kind.”

“They were very nice, great with babies.”

“They were very nice.”

“He's very good; works straight to the point spend time with the client and answer questions.”

“She was down to earth and explained everything very well”

“They were good with kids.”

“They were nice”

“Very professional and friendly.”

“Very helpful and explained things well.”