Sound Solutions Hearing & Balance Center, Inc.

“I have been a hearing and balance patient at Sound Solutions since 2012. I have purchased two sets of hearing aids from them and twice had a battery of balance tests completed. They have always treated me well, answered all of my questions (and I ask a lot of questions), and have provided excellent cleaning and maintenance of my hearing aids. I wanted to compliment them on my visit yesterday. Because of the COVID-19 pandemic, I have been reluctant to make non-essential medical appointments. I wanted to have my hearing aids cleaned and serviced, but again was reluctant to visit the clinic in person. They offered me a "contact-less appointment" which worked out great. I called when I got to the office, they directed me to come and sit in the chair (freshly sanitized) outside one of the office doors. I passed my hearing aids through the mail slot in the door to Dr. Stephens. After about 10 minutes, Dr. Stephens returned with my hearing aids and passed them back through the door to me. She spoke with me through what looked like a karaoke machine, I could hear her perfectly. As usual, she asked me how I was doing and if I had any particular concerns about the performance of my hearing aids. I told her that they were working very well, that I just wanted to have them cleaned and checked. I have always been happy with Sound Solutions, but was particularly pleased that they made the effort to make me feel safe to have my hearing aids cleaned during this stressful time. Thanks to Michael, Dr. Caldwell-Miller, Dr. Stephens and all of the staff at Sound Solutions - you do a great job.”

“I first want to acknowledge that my boyfriend was nervous about spending such a large amount of money on his hearing aids. Because of this he did not sign at the first “free screening” appointment. It took a couple of months, and 4-5 phone calls to Michael at Sound Solutions before he was ready to purchase. Nonetheless, I am thoroughly shocked at how unprofessionally we were treated by Dr. Miller. We went to the fitting appointment today, and the hearing aids they ordered for him did not have rechargeable batteries. Granted it had been a while since we had our initial meeting with Michael; however we both remember expressing that this feature was important. Before he even had the hearing aids in his ears, my boyfriend expressed that he did not want hearing aids that did not have rechargeable batteries. Dr. Stephens, with whom we were meeting, suggested he take them any way and promised they would get the right ones for him later. He said no, he would rather wait and get what he wanted. At that point Dr. Miller came to us. She was angry and shaking. And she spoke to Donald in such a rude unprofessional manner that it took me by great surprise. She told him he was in denial and that she felt he was just making more excuses to not get his hearing aids and that she did not want to treat him unless he took the hearing aids they had for him, the ones which would require him to replace the batteries once a week. We had always previously talked to Michael or the office staff, all who have been VERY professional and helpful. Dr. Miller has NOT been the one with whom we have stayed in contact. She has had very little to no interaction with either me or my boyfriend. That is why I am so surprised that she had such a strong reaction and was so rude and forceful. Her behavior in no way exhibited any sense of customer service, nor any kind of “bedside manner” one may expect to receive from a medical professional. She expressed absolutely no interest in talking to my boyfriend and trying to understand his situation. As Dr. Miller adamantly reminded us today, she is “the owner and founder of this business”. It does not matter how professional and helpful her staff may be. I do not recommend getting your hearing aids here! ”

“We thought she was very knowledgeable and very good. Answered all our questions and just really good.”

“I like it there because she can relate very well to my hearing problems. ”

“Very professional and caring. Took time to explain everything. Made frequent calls to check on me during your trial period. I would highly recommend Dr. Stephens and Dr. Miller! ”