Arizona Hearing Center

“I would like to say this people are here only to get your money not to help people out. They make you feel pressure and don’t give time to think especially when you know a loved needs hearing aids. But if you want cancel they want charger a lot. We get to purchase hearing aid for my daughter Laura was really persistent and did not give options we felt pressured when I called about I was given the runaround and when I finally cancel it was $1500 to cancel this the worst place you can go to get help they don’t help they just want your money. People do your research get a second third opinion this people are not ethical or care for your health.”

“I have had a good experience with Dr Syms office until today. I had a 9am appointment with Laura Cervantes for hearing test, then a 9:45am appointment with Linda. I arrived earlier for my 9am appointment, Karen checked me in. Waited in the waiting area until a young lady came to take my hearing aids to clean them. I told her I was here for my hearing test and that I had a 9:45 appointment with Linda. She said that Linda would squeeze me in and then I’d get my hearing test. Linda did not squeeze me, she had other patients and I was getting impatient. I went to Karen and said I had a 9am appointment for the hearing test and she said no that it was at 9:45 and I’d see Linda afterwards. It was about 9:50 and I could no longer wait. This is ridiculous to be treated this way, especially when I have the text message of my appointment. It appears ListenUp and AZ hearing center need to correlate their appointments. The right hand does not know what the left is doing! ”

“Dr Syms has been my go to doctor for almost 15 yrs. Very professional and knowledgeable. Always answered all my questions. Also the audiologist and rest of staff work with you answering all questions, returning phone call. I highly recommend Arizona Hearing for all hearing related issues. ”

“I was sent to Dr, Syms by an audiologist in the rural area I live in. When I met with him, I was tested and had lost much more hearing than I realized. I have an auditory tumor in left ear which I had not had any specialist look at it in years. I did have MRI every 2 years. Dr. Syms is blunt, and some think rude. He was not rude, but he was blunt. I prefer that in a specialist surgeon. I want the truth. He and the audiologists told me my hearing loss was severe, and I had 2 choices. Either hearing aides which eventually would have to be upgraded until eventually they would not work, or a Cochlear Implant. I thought on the situation and was given a folder with very thorough info on Cochlears and exactly what surgery would entail, possible side affects, etc. In Oct. I had the surgery. Following it I had no pain, and a scar along back of ear which had been glued shut so I did not have to have stitches in that difficult location. I have been going back regularly for what are called mappings to adjust hearing. I have to say that the staff and Dr. are very caring and excellent in their treatment of me. My Chochlear Started working the day I had the turn on session. I can hear conversations and daily get a new sound that I had not heard in a long time. I am going back for care of the tumor and annual checkups on it. My feelings are that I found a great surgeon, a great staff, and am very happy.”

“My husband was sent here by his primary care Dr to remove a Qtip end that fell in his ear canal. I knew it was going to be a hearing aid sales pitch the minute we walked in .. the staff had to do a hearing test on a man who had cotton blocking his ear canal in one ear! On to see the doc who was arrogant and rude. His first sentence was “how long have you had hearing loss” I quickly said “since he crammed the Qtip in his ear canal a few weeks ago.” He responded that would NOT impact his hearing.. really? Ok I said “prove it Dig out the cotton wad and test him again.” He ignored me hoping he’s spring for his expensive hearing aids. When that failed (thanks to me), he removed the cotton and I grabbed my not too bright husband and left. A horrible medical experience. Go somewhere else.”