Audiologic Solutions, Inc. - Rensselaer
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Staff
Erin Walborn,
Au.D.
Audiologist
Erin Walborn is a licensed audiologist who earned her Master's of Science in Communication Disorders in 1995 and furthered her education by earning a clinical doctorate in audiology from Salus University in 2004. Erin specializes in the treatment of tinnitus and hearing loss due to brain injuries as well as improving peoples' lives through better hearing.
Karen Dejoy,
Au.D.
Audiologist
Karen Dejoy is a licensed audiologist who earned her bachelor's and master's degrees from Ithaca College and later, her doctorate in audiology from Salus University in 2009. She gained experience working in a variety of clinical settings including St. Peter's Hospital. She is well versed in hearing aid technology and amplification from many manufacturers to help you choose what works best for you.
Location
Reviews
Healthy Hearing posts all positive and negative reviews that meet publishing criteria.Read 3 verified patient reviews for Audiologic Solutions, Inc. - Rensselaer! Their average review score is 3.67 () from 3 reviews.
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“First, I don't write negative reviews, but my experience was so unacceptable that I feel obligated. I saw Dr. Susan Reilly twice. Her abruptness turned me off on the first visit, but I feel everyone deserves a second chance. Several things caused me significant concern during the second visit while I attempted to gather the information I needed to make a purchase decision, but the one that put me over the top was when I tried to explain to her my concerns and objectives. She cut me off mid-sentence, saying literally that those weren't any concern of hers, and proceeded to provide me with what turned out to be a gross misrepresentation of the capabilities of the instruments I wished to consider. She either didn't honestly know the product, or was consciously pushing me to a more costly option than I needed. Both are completely unacceptable; I left without placing an order and convinced that her compensation is commission-based. She was certainly not patient-focused. Needless to say, I went to a competitor, was heard and treated with respect and received what I needed to make an informed buying decision. ”
Received 02/04/2020Official Response from Audiologic Solutions, Inc. - Rensselaer:“Hi Pete, This is very disheartening. We apologize that you had a negative experience at one of our offices. That is a new location of ours and we are in the midst of making changes for the better. We strive for a positive and welcoming environment at every patient appointment, and take customer complaints very seriously. Your experience described here does not reflect our mission statement. As a team our goal is to provide hearing care worth recommending to others, and in this case we have failed in our mission. We have taken steps to make sure this will NEVER happen again. In the interests of quality patient care we are pleased that you were able to find a hearing solution that met your needs. Should you have any additional comments that will help us improve our quality of care and customer service please reach out to us directly. Sincerely, Audiologic Solutions”
“Dr. Erin Walborn eased my fears about tinnitus. She took the time and explained every step of my hearing aid process!! What a great experience!!”
“I was very pleased with Stephen Fusco. He was very thorough explaining things to me and my daughter. ”
A message from Audiologic Solutions, Inc. - Rensselaer:
We are still open to serve you and we're taking every precaution to disinfect all spaces and equipment between patients. Please call ahead with any questions regarding our Covid-19 policy.
Clinic details
Audiological Solutions offers comprehensive hearing evaluations and will work with you to find a hearing solution that fits your needs, lifestyle, and budget. The staff is trained in the latest technology and offers a complete selection of hearing aids and devices from the top manufacturers. From diagnosis to treatment, and through the life of your hearing aids, we provide our patients with the best care in the industry.
Our Locations
We have 3 hearing care clinics, Rensselaer, Hudson and Queensbury. See the links above to make an appointment at an office convenient to you
Photos
Hearing care services
Audiologic Solutions utilizes a collaborative approach to hearing healthcare providing personalized services designed to meet your unique hearing needs with precision and empathy.
Here are some of the services we provide:
Tinnitus Evaluation - Tinnitus symptoms are sometimes described as a Ringing or Roaring sound in the ears. We thrilled to be are first Audiologists in Columbia, Rensselaer and Warren counties to offer the new Lenire Tinnitus Treatment device. Call us to learn more about treatment options. Manage your tinnitus and get back on track to enjoying your life.
Comprehensive Hearing Evaluations and Testing using state-of-the-art equipment so we can determine your current hearing ability. The hearing evaluation may include the following tests:
- Air conduction and bone conduction testing
- Speech testing
- Distortion product otoacoustic emissions (DPOAE) testing
- Auditory brainstem response (ABR) testing
- Tympanometry or acoustic immittance testing
Hearing Evaluations are Crucial for Long-Term Hearing Health.
- Evaluation for Hearing Aids - Following the hearing test, your audiologist will discuss your test results with you. If a hearing loss is detected, they will develop a personalized plan of action specifically designed to treat your unique hearing loss.
- Hearing Aid Fitting and Programming - To ensure a comfortable fit your and ensure your hearing aid is providing the correct amount of amplification.
Additional Services:
- Hearing aid adjustments
- Hearing aid batteries
- Hearing aid repairs
- Hearing aid cleanings
- Assistive Listening Devices (ALDs)
Hearing Aids - We partner with industry leading hearing aid brands, ensuring that our patients have access to the latest technology such as; Digital Sound Processing, Noise Reduction, Directional Microphones, Speech Enhancement, Blue Tooth Connectivity, Customizable Programs and more. Here are some of our hearing solutions:
- Phonak
- Resound
- Oticon
- Signia
- Starkey
- Widex
- Hearing aid accessories
We work with many major insurance companies, including: Medicare, Aetna, Blue Cross/Blue Shield, Cigna, United Healthcare, Humana, Kelsey Seybold, Wellcare, Tri-West, AARP. If you don’t see your insurance listed, give us a call. We’re happy to discuss your options.
Financing Options - CareCredit and The Wells Fargo Health Advantage program
*No straight Medicaid. We accept all credit cards.
Hearing Protection - Custom Earmolds and Earplugs:
- Concert fans
- Industrial & construction personnel
- Hunters
- Sleep plug users
- Air traffic controllers
- Woodworkers
- Machinists
- Swimmers
- Musicians (Musician In-ear Monitors or IEMs)
- Law enforcement
- Divers
Amenities
Convenient parking
Curbside service
Wheelchair-accessible
Service pets welcome
Assistive listening devices
Financing available
Tinnitus
Clinic links
Hours of operation
| Sunday | Closed |
| Monday | 8 am - 5 pm by appointment |
| Tuesday | 8 am - 5 pm by appointment |
| Wednesday | 8 am - 5 pm by appointment |
| Thursday | 8 am - 5 pm by appointment |
| Friday | 8 am - 2 pm by appointment |
| Saturday | Closed |
Visit our other locations
Are you ready to change your life?
Amenities
Convenient parking
Curbside service
Wheelchair-accessible
Service pets welcome
Assistive listening devices
Financing available
Tinnitus
Accepted forms of payment
- Visa
- MasterCard
- Cash
- Check
- Debit
- Insurance accepted, please call for details