Florence Hearing Health Care

“I was born without 100% hearing, and have been noticing that I was having trouble with certain letters (B, C and D - sound alike) and numbers (15 and 50 - sound alike), so I mentioned it to my primary PA and she referred me to these wonderful folks. I had not had my hearing really truly tested since I was a child - regular hearing tests are a joke (I can hear high pitch noise). I saw Dr Falvey and she put me at ease and explained every single step before she did it, explained everything after, she was patient and kind answering any and all questions I had. It was a great experience and I found out things about my ears/hearing I never knew. I highly recommend them and will happily come back again! Thank you :)”

“After several years of denial, I asked my physician for a referral to evaluate the extent of my hearing loss. He suggested Florence Hearing and I was able to meet with Dr. Niemi shortly thereafter. She took great care in characterizing the loss and in learning about the way that I lived before presenting a range of options. Based upon what I felt was important, I was given a "try-out" pair of hearing aids with the suggestion that I use them in as many situations as possible to determine if they were suitable. Dr. Niemi encouraged questions and concerns and she did not waffle in explaining that my hearing would never be restored to that of a 20 year old. She was precise in her manner and always encouraging. I've been using the hearing aids for two months now and they are an inobtrusive part of my daily routine. Its nice to hear birds chirping, doors creaking, and not having to ask people to repeat themselves. This is why I have rated Florence Hearing and Dr. Niemi so highly. ”

“I cannot recommend Florence Hearing Center enough. I brought my mother to have her hearing evaluated and was so impressed by their hearing evaluation and the compassionate care they provided. The staff is so welcoming and treated us like family. Although there are hearing centers closer to home, Florence Hearing provides personal attention that is worth the drive. Highly recommend Florence Hearing Center!! They are the best!”

“I am a long time hearing aid user and the care that was shown to me in selection of the best bi-cross for me was excellent. The follow-up visit was meticulous. I have not had such compassionate care since I began using hearing aids. I also second the many comments about the staff and their responsiveness. This is the best plae to go in the Valley for excellent hearing care.”

“I was evaluated for hearing loss and tinnitus by Dr. Niemi. I am so happy I chose this provider. Dr. Niemi walked me through every step from my assessment. She explained the results of my testing, options for next steps, the process for fitting of my hearing aids and provided follow-up calls and a visit. She clearly explained everything and I was at ease going through this new journey in my life. Lastly, I am so pleased that I can hear so much better with my new hearing aids. I can't say enough about Dr. Niemi and the staff at Florence Hearing Health Care Center.”

“I had a previous experience with an audiologist which was totally unsatisfactory. A very good friend recommended Florence Hearing Health Care and the difference in my experience was huge. Everything was carefully explained to me, all my questions were answered directly and completely, and every step in my assessments was fully explained. I was treated with respect, and all the staff listened carefully to all my concerns. ”

“I knew something was going on with my hearing and started searching for a place to get tested. A friend recommended Florence Hearing.I answered some questions on their website and was surprised at the immediate response. The whole process is relaxed and friendly. The appointments are structured with enough time to address all concerns and questions never rushed. No sales pitch,all options are presented and explained in detail. Florence Hearing was an excellent match for me and I highly recommend them. Thank you Dr. Jen”

“Jennifer and team were a pleasure to work with. They were very attentive and explained the whole process and equipment thoroughly in addition to answering all my questions and concerns. After working with them I came away with a good product and a new lease on life. They opened up the world I lost and forgot about with my hearing loss . I highly recommend them. Thank you Florence Hearing”

“They are the nicest and most professional people in the world. They have made my quality of life so much better. They really know their business. I was very impressed. You couldn't find a better place to fix your hearing problems, they are excellent. The whole staff goes out of their way to help you.”

“I had been in need of "hearing assistance" for years (just ask my wife...) and my primary care doctor referred me to Florence Hearing Health Care. I am so happy they did. In spite of the damper put on everything by the Covid-19 pandemic I got an appointment pretty promptly. The folks there followed all safety protocols. They were warm and welcoming. I proceeded through testing which showed moderate hearing loss and was given the opportunity to try out a set of hearing aids for a couple of weeks. Dr. Niemi did a fantastic job explaining my options and I made my selection. I am very happy with the results and have had my first follow up and fine tuning of my devices. My kudos to Dr. Niemi and Dr. Sowards for taking such good care of my needs. I highly recommend them to others in need of help with their hearing.”

“After attending a free to the public presentation by Dr. Sowards I was sure that I wanted her to assess my hearing loss. I have been met with a level of care, concern, commitment and professionalism like never before! There is virtually no wait time and you are treated like the star patient of the day! All of the attention is on the patient with very few, if any, office distractions. The care provided really is all about the patient! I feel well "heard" and respected. I resoundingly encourage one and all with hearing issues to take advantage of Dr. Soward's expert care.”

“Friendly, thoughtful - she is good at explaining care and operation of my new hearing aids. Plus, she saved me a good amount of money by alerting me to a new option in my health insurance. ”

“I first met Jennifer at the Clarke School and then later in her own practice. She brought me back from the edge of hearing loss. I would recommend her to anyone having trouble with making out what other people are saying, real people or those on TV. Anyway, she is completely professional, which is important, but genuine and friendly, which are even more important.”

“Dr Sowards and her staff are very professional and attentive to your care and satisfaction with any hearing issues that you have. If you are new to having hearing aids they are knowledgeable and experienced in help you choose what you need to have and are understanding of the problems you may encounter. I have had hearing aids for several years and they made the process of getting new ones a positive experience. I would recommend Dr Sowards and her staff at Florence Hearing Health Care to anyone who needs or are contemplating to get hearing aids. ”

“Dr. Sowards and the team at Florence Hearing healthcare are very pleasant to visit. Anna and Dr. Sowards are very professional and courteous with a goal of the patient’s best interests in mind. Being a late 30’s man with hearing issues i was intimidated to take the first step in addressing my issue - Dr. Sowards and team made me feel very comfortable and knowledgeable about my options and thanks to their assistance I have a comfortable hearing aid and can now hear out of both ears!!! My family is happy and I would recommend Florence hearing healthcare to everyone I know!”

“Services, testing, explanations, warmth (in office and providers) was excellent. All questions answered clearly. Related visuals - computer and in-hand - were also welcomed. Congratulations to office and persons for exceptional work! ”

“When my PCP sent me to Florence Hearing Health Care, I didn't know what to expect. The hearing test and all procedures following explained before done, all questions answered, no pressure to purchase. I love my new hearing aids and I will be letting others know about my experience. ”

“Exceptional staff, very accommodating and responsive. ”

“I found the experience, which I had been dreading, to be pleasant and informative. Everything was explained carefully and patiently. I feel I am in good hands with Florence Hearing Health Care. ”

“Dr. Jennifer Sowards is professional, skilled, compassionate, respectful and amiable, as is her staff. Dr. Sowards always promptly responded to my needs, and she patiently guided me through the process of adjusting to wearing the hearing aids. Dr. Sowards thoroughly explained every step in the process. My wife and I are so happy that we chose Jennifer Sowards; you will be too!”

“Dr. Sowards is the perfect combination of an easy-going friend and technical nerd. This, my first experience with state-of-the-art hearing aids was made easy by the comfort and competency of the office and personnel. Found myself looking forward to appointments.”

“I echo the many reviews citing the excellent experience with Florence Hearing Health Care. Not only is Dr. S well prepared professionally she is well aware of the importance of running a business that meets the needs of her clients...and acts accordingly. Also I'm impressed by the exemplary working relationship she and her current intern have.”

“Friendly and very professional. ”

“My husband, (Jenniifer's client), and I, his wife, are impressed by her sincere concern for his hearing challenges. She answers questions thoroughly, taking considerable time to do so, thus allowing us a better understanding of the complexities of his hearing challenges. Jennifer's clearly mapped out program for testing and diagnosing, providing and selling is a big asset. Her follow up appointments demonstrate equally conscientious care: she isn't satisfied until her client is. For that to happen she listens and assesses carefully, trying and tweaking appropriately. Jennifer is both warm and animated in her interaction with clients.”

“I found Jennifer Sowards to be incredibly patient and thorough. She worked with me until we could find the best results. I am very happy with my hearing aids. I had had a bad experience elsewhere and thought my situation was a bit hopeless but Jennifer helped me find the right devices for my situation. I appreciate the fact that she has some hearing loss herself and can totally understand what you are going through.”

“Dr. Sowards is thorough, patient and caring. She spends the time necessary for me to fully understand everything from the testing process, the hearing aid selection and care and she also provides the important follow up. I would recommend her to anyone experiencing hearing deficits. Could not ask for a better audiologist. ”

“Jen Sowards, Au.D., at Florence Hearing provided excellent assessment and thorough results. I would highly recommend her services and assessments. ”

“I couldn't have asked for a better experience with a hearing professional. Dr. Sowards is knowledgable, personable, friendly, and compassionate. The devices she provided and her follow up are exceptional. I recommend her highly.”

“My experience with Dr. Sowards was wonderful. She was so warm, professional, took her time to explain everything, answered all my concerns and questions. I couldn't be more pleased. I will be recommending her to others for sure! ”

“It’s unusual to go to a clinical appointment and leave delighted, but that’s what happened on multiple visits to Dr. Jennifer Sowards at Florence Hearing Health Care. I was anxious prior to my first visit but Dr. Sowards put me at ease with her keen sense of humor and obvious great expertise. At follow up, I was again impressed with the wonderfully helpful staff and the state of the art equipment. I can recommend Dr. Sowards and the Florence Hearing Health Center without reservation. I am delighted to hear well again! William J. H., MD ”

“My hearing impairment was detected in the 1980’s, but audiologist’s at that time could not recommend a solution. Hearing aids were purchased in 1992, and again in 1998 with improved, but limited hearing quality. After relocating far from the providing audiologist, I had poor experience with the audiologists approached for hearing aid repair and adjustment, so the aids ended up in the night table drawer. Recently, more than 10 years later, thanks to my neighbor’s recommendation, I made an appointment with Dr. Sowards. She is superb. Her receptionist, Nichole is very warm and pleasant. My new hearing aids are very comfortable and the quality of my hearing is much improved. It is the best it has been in 30 years. I highly recommend Dr. Sowards. I give her a five plus rating! ”

“Dr. Sowards is exceptionally knowledgeable, helpful, communicates clearly, openly. As a former engineer I really like to understand the biology, psychology and technology of hearing and hearing aids. Dr. Sowards answered all my questions, including dealing with insurance. Super service. I will recommend her to all my acquaintances, friends and family.”

“I have nothing but praise for Florence Hearing Health Care. I was very concerned when the practice I used for years in Worcester sent me a letter saying they would no longer sell or service hearing aids. Instead, I believe my family and I are receiving a higher level of service than I thought possible. Dr. Sowards is patient, caring, accommodating and welcoming. These things are all particularly important when she is working with my aging in-laws (95 and 99.) And also important as the technology continues to improve which requires patients and practitioners to adapt to new methods and devices. Finally, Nicole who handles the office chores and scheduling, is extremely competent and easy to work with. ”

“My experience was very satisfying. Time was given to explain all uses of taking care of hearing aids. Would highly recommend this practice to others. Follow-up appointments were made and our satisfaction was considered at all times. ”

“Dr. Sowards has great diagnostic skills and the ability to communicate her knowledge clearly to clients. ”

“Dr. Sowards’ hearing evaluation was both thorough and educational. I saw her for a routine hearing evaluation and hearing protection as I’m hyper sensitive to sound in both ears and pressure in one. Foam and other types of plugs have never worked well, often coming out or muffling speech I needed to hear. As a birder and someone who loves music I’ve always tried to protect my hearing and needed better protection when drumming in a group. Dr. Sowards was accommodating and patient, giving me the time and several adjustments needed to make sure the molds of my attenuators fit perfectly in both ears and would function in a way that would be comfortable while protecting my hearing better. They’re great for drumming and I’ll use them for other activities like movies as well. I wish I’d done this long ago. Thank you Jennifer. ”

“DOCTOR SOWARDS IS NOT ONLY A CARING AND EXTREMELY COMPETENT AUD...........DOCTOR SOWARDS IS A VERY SPECIAL AND CARING PERSON.........I REALLY LIKE THE TIME AND ATTENTION TO EVERY DETAIL SHE GIVES ...........HER COMMUNICATION SKILLS ARE EXCELLENT..........DR SOWARDS GETS MY HIGHEST RECOMMENDATION AS A PERSON AND AS A PHYSICIAN. ”

“Had my hearing aids 2 years. No body ever adjusted them to fit me. Jennifer Sowards took time and patience and I able to hear much better. ”

“Dr. Soward is forthcoming with information, consideration and understanding of an individual's hearing loss. All the details of testing and use of the hearing aids is minutely explained. ”

“Very knowledgeable, plus she explained everything to me clearly. I felt confident in her ability to meet my hearing needs and am really pleased with the hearing aids she recommended. I would certainly recommend her to other prospective clients. ”

“Dr. Howards is extremely knowledgeable, professional and thorough. She explained the results of my hearing test clearly. The follow-up visits insure that my hearing aids fit properly and give optimal service. ”

“Personal and professional care. Inspires confidence. Thorough, careful, warm and welcoming. 100% satisfied with Dr. Soward. ”

“Professional, competent, explained everything and answered all questions. Made call back to check if everything was working alright. Never rushed an appointment. Great experience. ”

“Excellent job explaining hearing aid,never rushed, cares about patient and that patient understands how hearing aid works, never felt like we were being pushed, Jennifer believes in her product, and it shows”

“Dr. Sowards was excellent in all areas of our experience of getting hearing aids. I was very apprehensive at first but she answered all my questions and because of her, I ended up buying the best hearing aids she carried. She is the best! ”

“From start to finish, Dr. Jenn Sowards helped me through the process. She was a sweet, kind doctor. She taught me everything I needed to know. I would recommend this place to everyone who needs help with hearing. The best doctor around. ”

“Dr. Sowards is very helpful and knowledgeable regarding hearing aid types and use. Always available for assistance by phone or in the office. Very friendly. I highly recommend her. ”

“Very professional, informative, thoughtful, and technically competent - improved my hearing greatly!”

“Dr. very thorough with testing. Very pleasant experience. Will definitely return if further concerns. ”

“Jennifer has been wonderful. She is very thorough and explains everything in laymans terms. I would recommend her very highly. ”

“I was reluctant to venture into the realm of hearing aids but was urged by my wife to go for a hearing evaluation. My experience with Dr. Sowards has been totally positive. She is extremely knowledgeable and shows a deep understanding of the equipment that she uses and the corresponding terminology. Her office is run very efficiently with appointment reminders, on-time office visits and a competent receptionist. My hearing evaluation was done thoroughly and I was given a detailed explanation of the results. Consequently I now have hearing aids and am surprised by the things that I had not been hearing before. In a follow up appointment, Dr. Sowards spent considerable time tweaking my hearing aids to be sure that what they were delivering what my hearing evaluation called for. Additionally she spent time adjusting the fit of the aids. I cannot say enough positive things about my experience with Dr. Sowards and her office. It certainly has been a 5-star process for me.”

“Very professional, friendly service. Jennifer clearly explained assessment findings without even the slightest pressure to purchase hearing aids. I would not even think about going to any other audiology service provider. ”

“I took my 95 year old mother to see Dr. Sowards to assess and improve her hearing. She not only accommodated my wheelchair bound mom, but tailored her plan to my mother's needs. She explained everything completely, made sure my mom was comfortable and gave us great follow-up care. My mother's hearing has improved dramatically. I highly recommend Dr. Sowards for any of your hearing needs. ”

“Dr. Sowards is the kindest, smartest person I could have ever found to take care of my hearing problem. At my age, I have a hard time with anything new and she has seen me many times when I requested a refresher. I love the ease of the hearing aid. The modern technology is amazing. I can hear running water now. I am so happy.”

“I could not ask for better care. Dr. Sowards clearly explains everything! Attention to details and attention to you, the patient. I recommend her, she is the best. ”

“Every aspect of my contact with this office and my evaluation and discussion with Dr. Sowards exceeded my expectation. Dr. Sowards was highly professional. Very clear in her explanations and took the time to discuss her findings and recommendations in a way that respected my level of knowledge. Five star rating!!”

“Dr. Sowards was extremely thorough and provided as much information as possible. I felt at ease and comfortable while I was there and after I left. I was very impressed with her professionalism and reassurance throughout my appointment. She answered all of my questions and gave me information on what to do next. I really trust her expertise in monitoring my hearing from here on out!”

“My experience was excellent. ”

“I was referred by my primary care physician after I developed tinnitus. I was so impressed with Dr. Sowards approach. She explained everything she was going to do in detail, answered all my questions thoroughly and asked detailed questions about my history to be sure she missed nothing in her evaluation. I was a little anxious going in, but Dr. Sowards made the evaluation a very positive situation. So happy to have an audiologist I trust to monitor my hearing.”

“Wonderful to be able to hear sound that I have been missing for years and years. Also, to correctly hear speech that I have been unable to understand. Thank you. ”

“Sometimes a hearing test isn’t ‘just a hearing test’. Dr Sowards was very thorough, answered questions I had coming in and any questions that came up during the testing. She went beyond just running a test and giving me results. She explained everything in detail (and I like a lot of detail) and gave me information on how the hearing issues I have may have contributed to other health issues. This is potentially a life changing diagnosis for me, and I can’t stress enough how well I was treated and how my particular history was paid attention to and treated with respect. Thank you doesn’t seem to be adequate in this case.”

“Very attentive. ”

“Jennifer Sowards is enthusiastic and animated about her commitment to informing patients and articulating all the information with clarity and care. She exudes warmth and she HEARS all your concerns. We should all feel fortunate to have this expert in the Valley. ”

“Dr. Sowards was knowledgeable, fixed my hearing aid problem and the wax buildup - she was excellent and efficient. I found her to be friendly, personable, good humor and her office secretary, Nicole, warm and open and good natured. I will use Dr. Sowards as my new audiologist. ”

“Wise, thorough, helpful in every possible way. Recommend gladly with no reservations. She’s to be treasured.”

“I accompanied my husband to the clinic for a hearing test. He was having trouble understanding me; complaining that I spoke too softly! He was very nervous but Dr. Jennifer Sowards was very kind, giving him a very thorough evaluation. He has had his new aids for two days and is complaining about this noisy world!! The TV is no longer extremely loud! We were both very pleased with her thoroughness and excellent instruction as to the care and use of the aids (which are very tiny and almost invisible BUT are very powerful!) Deciding to get a hearing aid is sometimes a difficult decision to make and can be a little scary. But Dr. Sowards helps make the decision easy. ”

“I noticed I was having difficulty hearing in some situations but hesitant seeking help because I was afraid of choosing an audiologist whose main interest was in selling me hearing aids. Dr. Jennifer Sowards of Florence Hearing Health Care put me at ease. She explained each test and the results. I was then given options of aids to help me hear more clearly. Since my purchase, she has worked with me to make sure I’m getting the best results from the hearing aids I chose. I highly recommend Dr. Sowards at Florence Hearing Health Care for superior care to anyone with a hearing problem”