SoundChoice Hearing - Heights

“A fully informed friendly staff always ready to help. ”

“ Sound Choice helped my mother with her new hearing aid. They were extremely patient with her and made sure that the hearing aid worked for her specific needs. We are very grateful to them!”

“Damien always takes care of me no matter what the issue he has a fix ”

“This being the first time I have worn hearing aids, Damian and his staff have made me very comfortable wearing them. They understand what customer service is about and they go out there way yo help you. They are very knowledgeable about the various types of aids and which ones could fit your personal needs. I would highly recommend Sound Choice for anyone needing hearing aids. ”

“Megan was very thorough when I went in for a check-up which also involved a re-test. After the test, she explained the results. She was very pleasant and knowledgeable about what she was doing. ”

“Damien and his staff at the Harware location always take time to hear your concerns and give you the best possible hearing ”

“I'd been struggling to understand people on the phone and in person since I was in my early 20's, but it never occurred to me that I could have hearing loss. I'm now in my 40's and my hearing issues had begun to affect my relationships, my confidence, and my willingness to be around people, so I finally decided to get my hearing checked. Chrissy and the SoundChoice team welcomed me warmly, making me feel very comfortable right away. The hearing test itself was simple and straightforward, and Chrissy explained the results thoroughly, using language I could understand. As it turns out, I needed hearing aids. Chrissy loaned me a demonstration pair of hearing aids to wear while I waited for the hearing aids I ordered, and she taught me how to use them and navigate the app. She met with me again when my hearing aids arrived, and she answered all of the questions I had after wearing them for a week. She even made adjustments to my hearing aids' settings based on my preferences. My life has improved significantly since I started wearing hearing aids. I'm generally less anxious, I'm willing to make and receive phone calls, and I'm no longer exhausted by social interactions. Starting to wear hearing aids has been a life-changing experience, and I'd highly recommend SoundChoice to anyone who needs to improve their hearing!”

“Always a pleasure doing business with sound choice”

“If you need hearing aids, this is the place to go. I have been going there for years and they have always done a great job. ”

“Christy came to the front to fetch me right at my appointment time. She gave me a clear description of what would happen so I knew what to expect. I was a little surprised when she told me that for now, I don't need hearing aids, but to return every year to have it tested to measure any degradation of my hearing. I was glad that she did not try to sell me any products, especially since hearing aids are really an investment! But now I know it would be a good idea to start putting money away for the time when I will need hearing aids.”

“My visit with SoundChoice could not have been better! The staff is knowledgeable, friendly and efficient and were able to provide just what was needed to correct my hearing issues. I most certainly would recommend them to anyone with a hearing problem, as they not only are excellent to deal with, but also have solutions! ”

“Excellent. As always fast polite and efficient. I was just there to to have my h. aids cleaned, but they are always like that no matter the reason for my visit.”

“Heather Lovato with SoundChoice was patient, caring, thorough in her explanations to my questions and so much more making my experience positive. Thank you Heather for your care and support!”

“EXCELLENT, Fast and responsive! Damian is the BEST!”

“I can hear clearly now the static's gone - I can hear all the whispers you may say”

“They have been most helpful with me. They have cleared most of my problems of my own making. Thank you very much”

“Damian and his staff are always professional and ready to help ”

“I have been helped by Sound Chice Hearing with my hearing loss for several years. The persons at the front desk have always been courteous and helpful. Damian Costello, the person doing the testing and recommending has always been careful, interested and helpful any time we have needed his services. The services offered have been excellent. They have also been very accommodating & responsive, which is important because I live hours away.”

“SoundChoice has been taking care of me for years. Great products! Great service! Great people! The best!”

“Very comfortable, friendly environment. Staff is very knowledgeable and provided a variety of hearing aid options after a thorough hearing exam. The results of the exam were explained in detail. Definitely a lifelong customer.”

“The staff are very knowledgeable of the new models of hearing aids. Plus they are very nice and friendly. They answer all my questions on site and over the phone if I forget to ask. People go to Soundchoice on a great experience with professional certified staff!!”

“Damian and his office personnel are outstanding,no matter what the issue they always provide fast and high quality service. I have purchased 3 sets of hearing aides from Damian, I will only purchase from SoundChoice ”

“Christy provide fantastic care. Received a hearing test, hearing aid cleaning and sound adjustment. She explained the results from the test in a clear and simple manor. Lastly re-adjusted my app. Thank you. ”

“Top notch providers of hearing assists here in Abq! Friendly, comfortable, responsive, timely, efficient, skillful + excellent product (Oticon). Chrissy understands the challenges of less-than-normal hearing and provides clear advice on the choices. Julianna at the front desk is cheerful and responsive. My only regret: it took so long to find them! ”

“Finding SoundChoice and meeting with Chrissy Pease has given me an altogethedr different attitude towards hearing aids. She adjusted my aids and explained the changes those of us with a hearing loss need to understand to gain all the benefits from them. The sincere interest shown in helping me with my hearing problem has encouraged me to wear the aidcs faithfully. Also, the kindness and knowledge shown by SoundChoice employees, especially Chrissy Please, will cause me to return for their care.”

“I'm wearing my second pair of hearing aids from Sound Choice Hearing. They have always been responsive to my every hearing need and recommend them wholeheartedly to everyone who has hearing problems.”

“I have purchased 2 pair of hearing aid from Damian. He always takes care of me no matter how small or big the issue, because of his service I am getting ready to buy my third pair. I would highly recommend sound choice ”

“Love Damian's fast efficient service--this guy knows what he's doing!”

“Great people. Good products. Outstanding service. I have been going here for years and will continue going back.”

““Chrissy Pease was wonderful to work with. Great service - and personalities!””

“I have been with Sound Choice for years and during that time I have worked with Damian, Chrissie and others on the staff. I have always received top notch service and excellent products to assist me with my hearing issues. If you are in need of a hearing professional you can not do better than contacting Sound Choice. I highly recommend them.”

“Chrissy Pease assisted me today, and she was a delight to work with! After learning I have moderate hearing loss, I agreed to try out a pair of hearing aids for a week before I decide whether or not to buy. I have to say the experience so far far exceeds any expectations I had about hearing better (after only wearing them for 3 hours). If you are concerned at all about your hearing, give Sound Choice a call.”

“I have had Sound Choice hearing aids now for a number of years. Damian and all of the people associated with Sound Choice are awesome. They are all very professional, knowledgeable, caring, and NICE. All questions are answered! I recommend them to anyone needing hearing aids.”

“Chrissy Pease was wonderful to work with. Chose excellent hearing aids for me, and the office assisted with filing a claim through my insurance. Great service - and personalities!”

“A wonderful family-owned business with professional and helpful staff. Knowledgeable and responsive. ”

“All of the employees are professional, knowledgeable and friendly. I would recommend them very highly. The hearing aids have helped me immensely. ”

“Everyone who deals with us couldn't be more helpful and pleasant. They also are friendly & supply water to our dog, who comes along. The hearing-aids, their tending, testing and up-grading have been excellent.”

“Good products. Good service. Good people. They take care of you during and after the sale. A-plus.”

“Sound Choice Hearing has been taking care of my hearing needs for several years. I'm on my second set of hearing aids from them and couldn't be more satisfied.”

“Very friendly, helpful and honest. A pleasant experience. Thank you.”

“Very helpful with my problem”

“I am so glad I went to Sound Choice Hearing. The service was excellent and Chrissy was very professional and patiently answered all my questions.”

“You can purchase good hearing aids at many locations. The difference is the service. I have had my hearing aids for less than 2 years, but any time I stop in the office for batteries or an appointment, I am treated exceptional. Everyone in the office is happy and makes you feel comfortable. Damian Castillo is someone who cares about your experience wearing the hearing aids and continually wants the best for you. The true sense of a company is in the service and SoundChoice is who I recommend. ”

“I have been wearing hearing aids for about 15 years. The old ones that I got from another company were not working (I couldn't hear anyone with a mask on and I couldn't hear very well period). After several trips to the old company I decided to try Sound Choice. I am so glad I did! Chrissy was very nice and professional. She fitted me with new hearing aids and I can now hear better than any time in the past 10 years.”

“I have been going to Mr. Damian and Christy for several years, and couldn't be happier. My job depends in large part on being able to hear well, and they take that into careful consideration. They are skilled, considerate, and just nice people. I recommend them without reservation.”

“So happy that I chose SoundChoice and was able to meet Chrissy Pease and Damian Castillo, both professional, considerate and pleasant! My entire experience was excellent and I love my hearing aids . I highly recommend SoundChoice for anyone who wants better hearing and a genuine life improvement! ”

“I had trouble with my hearings aids. They told me to bring them by. This was during the current Covid-19 pandemic. I was told to call them when I arrived and they would meet me at my car. They did and the issue was solved with a minimum of contract. Very professional. ”

“Damien and the crew are the best. Great follow-up! ”

“While on a three year retirement in Santa Fe, NM, I came be be a very pleased regular customer at Sound Choice Hearing in ABQ. Well worth the drive to ABQ from Santa Fe. Damian suggested I try the then brand new Oticon OPN 1, an upgrade from my Oticon ALTAs. The OPNs are amazing, Damian fit and tested them, as well as re-checking my hearing, then linked them to my iPhone (a great advance over that "around the neck mic" used with those older ALTAs) so I can easily control volume, music vs speech, balance, and even test the batteries, using that iPhone APP. Wonderful! And the folks at SOUNDCHOICE Hearing are real pros, and very friendly, too!”

“Fast, friendly, thorough professional service. Damien really knows his stuff. From hearing test to functioning hearing aids set to your individual needs to downloading App to your phone and pairing your phone to hearing aids. Thanks Bro! ”

“Damian Castillo and the crew at Sound Choice Hearing are remarkably competent and it is always a pleasure to visit them. After visiting two other hearing centers in Albuquerque I chose Sound Choice an have never regretted my decision. My congratulations to Sound Choice Hearing!”

“After wearing hearing aids for ten years and not being very satisfied, I learn of Sound Choice Hearing and Damian Castillo. Damian tested my hearing and found a hearing aid that would work for me. At that first appointment and fitting, I could hear so much better. Damian took the time to explain things to me with much patience. My wife could tell a great improvement in my hearing with the new hearing aids. Damian had me back in ten days to ask how things were going with the new hearing aids. Again Damian patiently answered all my questions. He also showed how I could get an app on my phone so I could hear television through my new hearing aids. I am really enjoying this feature. Damian really understands the hearing aids he sells and has helped me with my hearing problems. ”

“They have excellent hearing aids and if there is a problem, they are quick to take care of the problem with a smile and explain what the problem was, how it was solved and will give advice about how the problem can be avoided in the future if it can be avoided. Really love the app that can be down loaded to the smart phone. I use it all the time.”

“Chrissy and team was awesome, from my first appt to getting the perfect hearing aids. I got lost trying to find the office and when I called them, they actually sent someone from the office to come and find me and get me to the office. They went out of their way for me and I greatly appreciate the assistance. I'm a senior and new to the area so this experience was very pleasant, thank you to the entire office. ”

“Chrissy Pease was my guide for this experience. She was pleasant, knowledgeable and very respectful. The office staff were fabulous. Thanks. ”

“The staff were very friendly and willing to help, made everyone feel at home and comfortable. An outstanding and excellent experience, will refer to everyone possible and the hearing is amazing. ”

“Christy was great with my mom. She took the time and had a lot of patience with her. Receptionist was wonderful. Thank you. ”

“I liked the personal service and of course being able to hear better. Chrissy was able to explain my new hearing aid, their new functions, how to maintain them, etc., all in a very favorable experience. ”

“I liked their professionalism, courtesy and products. ”

“I did not know how much hearing loss I had. SoundChoice testing was excellent and demonstrated that I had significant loss in the high frequency and was confusing consonants. I wanted to keep my Oticon demonstrators before I left the office. Using my Iphone with Oticon is an excellent experience. ”

“Chrissy Pease was very professional, proficient and helpful with my fitting and adjustments to new hearing aids. It looks like will help solve my hearing loss caused lack of proficiency in my sales position. Thank you! ”

“I was assisted by Chrissy Pease, HIS, in Albuquerque NM and am enjoying my hearing aids. ”

“I have had a previous model of ReSound hearing aids which I found superior to any others I had tried. The new ReSounds are even better! I also really liked the small office, personal attention and rapid response to my needs at Albuquerque SoundChoice office. Chrissy Pease is great!! ”

“My experience was efficient, friendly, professional. ”

“Damian Costillo is the best, very patient and understanding. Listens to you and helps meet your needs. ”

“My mom had previously tried hearing aids (twice) and was extremely frustrated with the results ... or lack of. She was hesitant to try again, however after several years she was willing to give it one more try. We met with Mr. Damian Castillo. He tested her ears and stated that she would not be able to get to 100% hearing but instead he could improve her hearing to a level where she could comfortably converse with others in person and/or on the phone and she could listen to TV or the radio without the volume at full blast. After several meetings with Mr. Castillo making adjustments and explaining proper usage and maintenance my mom is hearing as he initially stated. She is very happy with the hearing aids and even more so with her resulting improved quality of life. Thank you Mr. Castillo for being so patient and with your willingness to continue to work with us and thanks to Chrissy P. for recommending SoundChoice Hearing. The rating would have been even higher had her hearing been able to get to 100% however that would not be possible.”

“Hearing exam was excellent - very thorough. Hearing devices are excellent - great hearing. The staff was awesome.”

“Chrissy was very professional and friendly. She also explained the operation of hearing aids in a way we could understand. She's a great salesperson.”

“I have had a battle with hearing for some time but kept myself from seeking the help that I needed thinking it was for people older than me. After visiting with Damian and Christy, they convinced me to try hearing aids and it has been the best thing I could have ever done! They helped me overcome my concerns and took care of me like the total professionals that they are. Now I tell my clients and friends alike to at least go and see them. It has been a life changer both professionally and personally. Thanks so much to Damian and Christy for helping me as I would recommend SoundChoice Hearing to anybody who seeks the right people to do business with! ”

“Very professional, friendly and informative. Easily made appointment. Office very clean and comfortable. ”

“Total professionals, the testing was dead-on, identified my hearing problems and provided an excellent set of hearing aids. This is my second set. There's not enough words to describe how these instruments have helped me to hear "everything". Thank you!!!”

“Chrissy Pease was very good. She was a lot of fun to work with and gave us very good information to help us decide what to do. I would highly recommend her to any of my friends. Thank you.”

“Dr. Castillo and his entire staff is awesome! They go the extra mile...very patient folks!”

“Due to age and exposure to high noise levels, I have experienced hearing loss. The most notable signs are in restaurants and thus with lots of background noise. It became difficult to hear people talking to me nearby. My new hearing aid allow me to hear and thus carry on conversation much better! Bluetooth technology allows phone calls in those places much better! ”

“I wasn't sure what to expect when I first came in, but Chrissy made us very at ease. I have now been wearing my Bi-Cross for over a month and I love them. I am hearing things I have not heard in 38 years. ”

“Very nice place and people! I was treated very, very well. Chrissy has helped me discover the world of better hearing! I am grateful. ”

“This is my second pair from Sound Choice Hearing. My new ones are very clear. The folks are always helpful and friendly. ”

“Pat....treated well! Thank you - and front staff...very pleasant! Nice to deal with. ”

“Terrific staff! My HIS, Chrissy Pease, was so patient with me during the whole process, and I am picky. I appreciate Chrissy and everyone at SoundChoice. ”

“From setting the appointment to the greeting at the front desk, the hearing analysis, review, recommendations for me, explaining, demonstrating the hearing aids - it was a great experience. Chrissy and team are fantastic and we look forward to working more with you all! Thank you! ”

“I'm very happy with my entire experience at SoundChoice Hearing. The knowledge and experience exhibited by both Damien and Patricio was excellent. Patricio was very good at "dialing-in" my new hearing aids. ”

“I was offered a complimentary hearing test and received a personal and professional consultation thoroughly informing me of the options and benefits of hearing aids. SoundChoice went the extra mile to improve my hearing. I highly recommend SoundChoice Hearing. ”

“My experience was excellent. The caregiver was patient and took all the necessary time to fit the hearing aid. ”

“Very happy with Dr. Chrissy, Dr. Damian and all the staff they have. Happy with the reception, very helpful every time I call for an appointment. ”

“Very happy with my treatment and with the performance of the new hearing aids. Chrissy is AWESOME!”

“All of the people at "Sound Choice" have been wonderful to work with, fun people also. ”

“Chrissy and staff provide very high level of expertise, are always available to answer my questions and provide cordial, prompt service, A+!”

“Most customer oriented business I have dealt with in a long time. Chrissy is a jewel. If I had a business, Chrissy Pease is the kind of employee I would want working for me. ”

“Very happy with service. Christy always helpful. ”

“I purchased a set of high-end hearing aids from an online website, and subsequently found that the merchant offered limited adjustment services, inadequate for my needs. The folks at Sound Choice were able to fine tune the instruments to my degree of hearing loss, and performed a number of other unexpected services as well. They discovered that my hearing aids were not under warranty as they should have been, and they arranged with the manufacturer to cover them for a two-year period. After my initial encounter with the Sound Choice staff, I ran into a number of additional difficulties with the software controlling the devices, and Damian and his associates were able to correct these problems with no difficulty, and on some occasions on short notice with no appointment. Finally, I want to point out that I attempted to purchase a fairly expensive product from Sound Choice (rechargeable battery functionality) and Damian declined to sell it to me, noting that the technology was problematic and that I should wait until irregularities had been resolved by the manufacturer. Sound Choice is a highly customer-oriented business.”

“They went over and beyond taking care of me. Chrissy Pease made me comfortable. I had hearing aids and changed to this company. Thank you. ”

“Staff is wonderful, helpful. Damien is very understanding and helpful, would and do recommend to anyone. ”

“I wanted to take a minute and say “thank you” to you and your staff at Sound Choice. I consider myself a smart consumer who does a good amount of research before making a decision, especially when it comes to something as important as my ability to hear again. After researching the hearing aid industry for a couple of years I found myself completely flustered with the overwhelming amount of information flooding the market, including a large amount of misleading advertisement. Through my research I found out about your office and made my first call for an appointment. The whole experience has been outstanding. Based on your recommendation I purchased a pair of hearing aids about nine months ago and am very happy with my improved hearing ability and options with the product. I want to let you know how happy I am with your customer service and the care your entire staff has for their clients. You guys always call me to see how things are going and to make sure I’m scheduled for my follow-up visits. My hearing is important and I want it to be the best it can be, therefore, I find myself looking forward to my visits and seeing your team, getting an adjustment or educated about what is new and - receiving the best service possible.”

“It has been great hearing people again, hearing my own footsteps. It has been great to deal with customers in the silver jewelry business. Thank you! ”

“The link between dementia and hearing loss hit a chord with me. The new experience has been great! ”

“Our experience with this office (All the Staff) has been great. They are very professional and extremely personable, and very helpful. Not only have they assisted us, but both of our mothers hear because of this wonderful team!!!! Special thanks to Christy and Damian!!”

“The audiologist, Chrissy Pease, was warm and welcoming and very knowledgeable. She purchased hearing aids, which I love, comfortable and efficient. Unlike my other hearing aids, I do wear these daily. A big difference in my life! Chrissy has answered all my questions and deals with any issues I have. ”

“The staff is very helpful and friendly. Damian is also extremely knowledgeable and was able to expertly guide me to the right hearing aid model. What a delightful, stress-free experience. ”

“They treated me like family. They bent over backwards to help in every way they could, from Damien to all the office staff. To top it off, I received a Thank You card and package of goodies. I have told everyone about my hearing aids and how happy I am with the service. ”

“I like the personnel and the follow-up with correspondence. Also, the hearing aids are working good for me. ”

“Since I have been wearing my new hearing aids from you, I so enjoy hearing once again. In the mornings I cannot wait to wear them and hear all the sounds I have missed for several years. At a restaurant, it is so nice not to have to ask the server to repeat himself! The T.V. is not at high volume anymore! Thank you so much for helping me hear again. I do love my hearing aids and to hear natural voices with them. ”

“Coming into Sound Choice to get my hearing tested and purchase hearing aids was the best experience I had!! In my previous experience at a different hearing place, I was talked to very loud! I wanted to tell them stop talking to me like that I can hear you!! And was not introduce to new hearing aids! I been without hearing aids for a long time and knew eventually I was going to have to buy some. My husband was listening to the radio one morning and heard Damian Castillo on the radio talking about hearing loss. My husband started to encourage me to speak with Damian and make an appointment with him. I came to see Damian and I walked in with a warm welcome from staff and I also was excited to see a sign stating "Welcome April Perkins!" It brought a smile to me and my husband to know we are being cared for!! (Even took a picture of the sign with my name on it) Damian welcome me and my husband, he talked to us, he was patient, talked to me normal and I felt comfortable! Damian introduce me to new hearing aids that were best for me and a streamer! I instantly enjoyed the streamer because I was able to listen to music through my hearing aids and can talk on the phone through my hearing aids! Plus now I can hear a lot better! I love my new hearing aids and I am glad my husband heard about Damian Castillo!! I enjoy coming to see Damian and staff members!!! I would recommend people with hearing loss or in need to get hearing checked out to go to SoundChoice Hearing and see Damian Castillo!! Thank you for the wonderful experience and positive environment!!”

“The owners and staff have good product knowledge. Always ready to do a quick adjustment. ”

“I was fitted for my very first hearing aids by Damian when he was with another hearing aid facility. I had my hearing aids for almost 8 years and realized it was time for me to replace my old ones. I found Damian at his beautiful new offices and he once again found the perfect hearing aids for me. I hadn't realized how bad my old ones were! When playing tennis the next week after getting my new hearing aides, I was so excited to realize that I was the first one to hear the Sandhill cranes high above us! That had never happened before. It also helps to hear the tennis score called the first time instead of asking more than once to repeat the score and someone having to yell out the score! That makes my tennis buddies very happy! A couple days after getting my hearing aides I was talking to my daughter on the phone when she realized at the end of the conversation that I hadn't once asked her to repeat what she said. She seems to be as grateful as I am! I wore my old hearing aides for too long and delayed getting new ones because "they weren't broken." I had no idea how much I was missing and regret not getting new ones sooner. My family and friends are the only people who may be happier than I am with my new ears! Thank you, Damian & SoundChoice Hearing!”

“He was very informational. Explained everything to me. Showed me everything. He was great. He was fantastic. He was awesome. I had a very good experience with him. I have nothing wrong to say about him. Everything was great except the price.”

“The ladies are friendly. The staff are all friendly and helpful, very professional and thorough. A pleasure to do business with them. The lobby is clean and orderly.”

“I like the personalized service and the friendly staff. I especially like being able to hear and having bluetooth for my cellphone. Dynamic, energized and excited team of professionals. ”

“He is excellent! First specialist I've come to for my ears and I've stuck with him. ”

“He was courteous to me. ”

“He did a thorough hearing test and accepted my reason for not wanting a hearing aid. There was no sales pressure - he understood. ”

“I liked their professionalism and great attitude. It was a good experience. ”

“Everyone is great to work with. When my insurance company denied my claim, Damian did a great job of getting it all straightened out very quickly.”

“He was very helpful, understanding and very proffesional.”

“What did i like best? There are no words to describe how wonderful Damian and Christy are. They never gave up on me- my hearing is so bad, i can only wear one hearing aid. They are my angels. Most of all, they care.”

“They helped repair my hearing aid at no charge.”

“Nice service!”