Dr. Cherise Keane joined Hearing Evaluation Services in 2021, and has been practicing since 2008. She specializes in audiometric and tinnitus evaluation, hearing aid selection, fitting, and education, Bluetooth-integrated hearing technologies, and custom hearing protection.
Dr. Nicole Baumgartner has been with HES since 2014 and has been practicing since 2007. She provides all aspects of hearing testing and treatment for both adults and children. She also specializes in cochlear implants and bone conduction systems.
Dr. Olivia Kozody has been with HES since 2021. She specializes in audiometric evaluations, electrophysiology, central auditory processing disorders, and pediatrics. She is a certified provider of the Lyric hearing device.
Location
Reviews
Healthy Hearing posts all positive and negative reviews that meet publishing criteria.
Read 61 verified patient reviews for Hearing Evaluation Services of Buffalo, Inc. - Williamsville! Their average review score is 4.89 () from 61 reviews.
“I kept on putting it off about getting hearing aides.But my Dr has hearing aides in both ears and I listen to 930 wben. Am radio. And David Bellavia from the radio station said to go to HES of buffalo to get your hearing aides .and they were both rite ,I went and wow I have both hearing aides and what a difference it is I can hear everyone now and when I take them out and I can see why I need them ,I have to turn every thing up .so if you can't hear go get a hearing test and see if you need them. And very reasonable in price too.and all the workers are awesome too thank you.”
Patricia R. of Akron, NY 05/14/2021 Review submitted online
“I got referred to this hearing center about 7 years ago, and have referred others because of the personalized approach that looked at my hearing loss as a personal issues not as a sales opportunity. It was the honest approach and individualization that I most respected. ”
Carol S. of Buffalo, NY 10/18/2020 Review submitted online
“After I lost my last hearing aids (from another source), I was tested by Nicole Baumgartner for a new pair. I changed my mind about a few features, including inserts so I wouldn't lose another pair...when I take my glasses on and off, I managed to pull them out without realizing. Now i am totally happy and relaxed knowing I have a connection through my cell phone that will tell me their exact
location. Nicole has been totally helpful and caring. She makes sure you get what you need and want.”
Diane W. of Depew, NY 04/16/2020 Review submitted online
“If you have a problem hearing, this is where to go. Everyone in the office is very knowledgeable, very kind, very helpful in whatever you need for better hearing. Very patient. Never rushed. All want to be sure you are satisfied with them. Thank you. Oh - I am hearing much better.”
Marie P. 03/27/2020 Review received via mail
“The hearing tests were so thorough, it amazed me. The entire procedure may have taken an hour, but it was well worth it. On the recommendation of my his pediatrician, my 9 year old grandson was tested in a variety of ways. His hearing was "reduced" but he didn't hear certain sounds or parts of words which affected his life including school work. ”
Diane W. of Depew, NY 10/29/2019 Review received via mail
“I cannot say enough about Hearing Evaluation Services. I know in all platforms, television, radio, print and social media the word “excellent” is used so much that the word doesn’t carry the value it should. If you truly want to know what excellence is go to Hearing Evaluation Services. I have dealt with them for years. Dr. Orsene is amazing to me! She helped me get my hearing back! She and her staff are not only cordial, but they get involved with each client in a way that helps them pinpoint exactly what you need. They are actually my friends! HES goes beyond what I feel a company should do. That’s what makes them truly excellent!”
Gregg S. of Buffalo, NY 09/11/2019 Review submitted online
“Dr. Orsene is kind, patient and extremely knowledgeable. Staff is always friendly and helpful.”
John J. of Lancaster, NY 07/19/2019 Review submitted online
“With every appointment, I have experienced considerate, responsive, professional service. I am most impressed by the knowledge of the specialists who have helped me hear better than I have for years. After a negative experience with cheap hearing aids in Colorado, I am grateful for the excellent service and products at Hearing Evaluation Services.”
Dawn R. of Bowmansville, NY 06/12/2019 Review received via mail
“Kimberly Dabar is excellent to deal with. Explained everything 100% - give her an A+.”
Doug M. of Clarence, NY 10/11/2018 Review received via mail
“The services is great, people are kind and everyone helpful. ”
Georgia K. of Buffalo, NY 08/28/2018 Review received via mail
“I liked the friendly staff, knowledgeable staff and timely appointments. ”
Linda B. of Buffalo, NY 08/08/2018 Review received via mail
“What I liked best; friendly, flexible, clean and the coffee. ”
Kellie B. of Buffalo, NY 08/08/2018 Review received via mail
“I liked the professionalism of Dr. Sutton! ”
Walter F O. of East Amherst, NY 07/11/2018 Review received via mail
“Caring, professional staff.”
Claire S. of Buffalo, NY 04/05/2018 Review received via mail
“I liked the professionalism, knowledge and availablity. This group was just not selling hearing aids but were more concerned about your ability to hear well. It was over a year before I felt hearing aids were necessary. Great group! ”
Carl J L. of Clarence, NY 03/28/2018 Review received via mail
“The staff is incredible, very knowledgeable, friendly and takes the time to identify your needs. Amazing results for my sound sensitivity due to past concussion syndrome. I would highly recommend these doctors and will continue with them for all my hearing needs!!! P.S. Dr. Sutton is an angel on earth!”
Tana G. of Darien Center, NY 02/22/2018 Review received via mail
“I liked the warmth of the staff. ”
Sandy W. of Buffalo, NY 11/09/2017 Review received via mail
“The audiologist I dealt with, Dr. Nicole B, was excellent. She was never rushed, always professional and personable. I was not sure that hearing aids were necessary, so I was happy there was no push to buy. Instead, I found genuine help and the ability to test try different brands. People in the office were helpful, friendly and up-beat. ”
Catherine T. of Lancaster, NY 11/09/2017 Review received via mail
“I liked everyone and everything. ”
Lawanna D. of Clarence, NY 11/07/2017 Review received via mail
“Overall excellent service!!”
Marilyn J. of Clarence Center, NY 11/01/2017 Review received via mail
“Caitlyn Potter was very helpful; she reinforced my need to wear my aids. Thanks.”
Edward S. of Buffalo, NY 09/28/2017 Review received via mail
“Excellent.”
Earl S. of Buffalo, NY 09/07/2017 Review received via mail
“I liked everything. The girls are so nice, friendly, professional and caring. I would recommend to a friend.”
Veronica N. of Buffalo, NY 09/07/2017 Review received via mail
“Superb care. The entire staff, after a 3 plus year experience, exhibited professionalism, caring and patient understanding. Not to mention, my hearing aids are excellent, comfortable and enhancing. Appointments, no wait time! I love this place and would recommend to others!!”
Theresa A J. of Depew, NY 08/21/2017 Review received via mail
“I liked everything!! From the initial exam to the final adjustment.”
Fred K. of Clarence, NY 08/10/2017 Review received via mail
“I liked everything! Dr. Anne Orsene was friendly, very professional and did everything to make sure my hearing aids worked at the best level of performance. She also set up my phone appointment for me! I would, and do, recommend this place to everyone. ”
Charlotte U B. of Grand Island, NY 06/23/2017 Review received via mail
“I liked the open discussion, honesty and frank. ”
Donald K. of North Tonawanda, NY 05/10/2017 Review received via mail
“I liked their personality the best. ”
Daniel P. of Clarence, NY 03/15/2017 Review received via mail
“I appreciated the care and personal nature of my visits. I didn't feel like I was a robot. Time was taken to make sure I fully understood how to maintain and use of my hearing aids. ”
Luella K. of Grand Island, NY 02/01/2017 Review received via mail
“Highly recommend, nice people and excellent service!
”
Greg S. of Lockport, NY 01/17/2017 Review received via mail
“The technician was very efficient and took her time explaining the functions of the hearing aids and how to use them. Answered all my questions fully and in detail. It was a pleasant experience. ”
George D. of Buffalo, NY 12/14/2016 Review received via mail
“Great attitude of the staff; quiet, upbeat and friendly. ”
Ken B. of Buffalo, NY 11/22/2016 Review received via mail
“Dr. Nicole Baumgartner is just wonderful. My mom is 91 and Nicole is patient, warm and friendly. The entire staff is really very nice and helpful. I would definitely recommend.”
Serena H. of Getzville, NY 09/13/2016 Review received via mail
“As always, I was seen promptly and things were clearly explained. The whole staff is very pleasant. ”
Ron S. of Tonawanda, NY 06/03/2016 Review received via mail
“I appreciated how well everything was explained to me. ”
Jonathan B. of Niagara Falls, NY 06/02/2016 Review received via mail
“Why would I rate you excellent? First, you're honest. My son and a friend went to you, both had some hearing loss but hearing aids weren't necessary at that time. Second, I too was tested and I did need hearing aids, in both ears. No pressure to purchase. I was very pleased with the service. Now I don't have to have the TV so loud. Very pleasant doctors and staff!”
Elizabeth S. of Lancaster, NY 02/29/2016 Review received via mail
“I like the light-up duck stuck to the wall and the small hearing games. ”
Clayton B. of Lake View, NY 11/29/2015 Review received via mail
“Need a warm, friendly, confident, non-aggressive health care provider? That's Dr. Baumgartner. Dr. Baumgartner let me test drive different hearing enhancement devices. Not only was my hearing improved, but I look forward to maintaining my mental and intellectual activities. Side effects as explainted by Dr. B. ”
Jim S. of Lancaster, NY 09/08/2015 Review received via mail
“I liked the personal experience. Every thing was explained clearly. My options were also explained. ”
Elizabeth S. of Lancaster, NY 08/19/2015 Review received via mail
“Staff always friendly and professional. They listened to my needs and concerns. Found the best hearing aide for my needs. ”
Barbara J. of Depew, NY 08/19/2015 Review received via mail
“I appreciate their patience, diligence and willingess to experiment with different unit, in an effort to find the best. Dr. Sutton is great. ”
Jean D. of Clarence, NY 06/30/2015 Review received via mail
“Nicole Baumgartner made sure that everything was a good experience for me. She took her time to make sure my hearing aid was the right one and that my hearing was where it should be. ”
Marian S. of Akron, NY 06/10/2015 Review received via mail
“I like everything about the service and kindness and help from the people in the office. I like the Dr. Nicole Ball - she is so pleasant and helpful! I recommend the office to all my friends. ”
Carol J. of Lancaster, NY 06/08/2015 Review received via mail
“I was given much information concerning my hearing situation, with recommendations for a hearing aid that would be best for me. The audiologist, Nicole Baumgartner, was pleasant, knowledgeable, informative and helpful as she guided me through the process of hearing better. I appreciate the expertise as she helped me. The whole experience was excellent.”
Karen L. of East Amherst, NY 04/03/2015 Review received via mail
“She took her time to explain in detail. ”
James F. of Lancaster, NY 03/25/2015 Review received via mail
“I liked my audiologist best -- her name is Kristina Jackson -- she took such great care and patience with your new hearing aid. ”
Marylou D. of Clarence, NY 03/13/2015 Review received via mail
“This is the 4th place and doctor I have gone to about my hearing & Nicole & staff were definitely the best. Very nice staff and Nicole really took the time to help me. Outstanding!”
Kevin M. of Buffalo, NY 03/09/2015 Review received via mail
“My audiologist, Nicole Baumgartner, is very patient and sympathetic to the struggle I am going through regarding my hearing.”
Linda D. of Buffalo, NY 03/03/2015 Review received via mail
“I like the outstanding professional service & patience of Dr. Nicole Baumgartner. My hearing has improved & I am ever so grateful.”
James C. of Tonawanda, NY 03/01/2015 Review received via mail
“The entire staff is helpful and go beyond my expectations. The quality of the products is excellent and the 220, 330 and 440, I elected to get the 440 for its excellent clarity and depth of sound. ”
Alfred R. of Buffalo, NY 02/25/2015 Review received via mail
“The service I got from Nicole Baumgartner was amazing. She provided me with hearing aids that took me from total isolation to being a part of the world around me again. ”
Colleen O. of Lancaster, NY 01/23/2015 Review received via mail
“The minute I met Dr. Kristina Jackson, I felt at ease. She took the time to explain things to me and answered ALL my questions. I trusted her knowledge and experience in her field to afford me better hearing. She is not only a true professional, but a wonderful person. She has guided me to better hearing for many years - thank you.”
Patricia M. of East Amherst, NY 01/23/2015 Review received via mail
“I had been seeing this office for three years and when I had my aid
cleaned the last time they did not adjust it properly. My ear was sore
and I had another appt. near the office. I stopped in and was treated
very rudely by the office staff and also the Dr. I will definitely not
recommend this company. It was there mistake and they made me
feel as though it was my fault even after paying $35 for the office
call!!!!!!
”
Donna V. of North Tonawanda, NY 10/01/2014 Review submitted online
“Because of Dr. Orsene & the staff at Hearing Evaluation Services, my confidence level for engaging in normal social conversations has risen 100%. I no longer have to say "What did you say?" Thank you!!!!”
Frederick K. of Clarence, NY 07/09/2014 Review received via mail
“I don't hear well. I constantly have to ask people to repeat what they are saying. I went to Hearing Evaluation Services of Buffalo, Inc. looking for help. I paid a co-pay and my insurance paid a considerable amount. I was placed in a sound proof booth with head phones. When the process was complete the woman who operated the machine told me the good news was that my hearing is perfect. No it's not. I would not have wasted my time and money on this appointment. What it amounted to was after taking my money they were providing no help what so ever. Now I have received several mailings suggesting it's time to waste more of my money ad my insurance companies money. It was a totally unsatisfactory experience and the mailings only remind me of that every time they arrive.”
Mame H. of Buffalo, NY 10/30/2013 Review submitted online
“No long waits. Welcoming staff. Real pros! I'm a first-time hearing aid user - Dr. Orsene made it a piece of cake! It's been one week and I am amazed at the improvement in my hearing. The word "what?" is no longer the most used word in my vocabulary. Thank you!”
Bernard W. of East Amherst, NY 08/21/2013 Review received via mail
“After not hearing in my right ear at all for 64 years, it is so amazing to me that now I can hear it all. Situations I previously was in - as to where I stood or sat - are no longer a problem.”
Sandra W. of Buffalo, NY 08/07/2013 Review received via mail
“Although not inexpensive, I think the value is there. It's all about quality of life. I think it's very important when going through the testing phase to wear them all the time. I know I could have spent more $$, I know the value would not be as good.”
James H. of Buffalo, NY 07/31/2013 Review received via mail
“I first became a client of H.E.S. shortly after it was born some 30+ years ago. I have enjoyed excellent service provided by quality products and a highly trained, courteous staff of audiologists and their support staff.”
James C. of Batavia, NY 05/13/2013 Review received via mail
“Very professional and answered all our questions and was very thorough with the examination.”
Andrew T. of Buffalo, NY 04/19/2013 Review verified by phone
“I liked the personal concern and every effort to help me hear again. She also addressed issues, I had as a result of hearing loss, that no other specialist had done. Thanks to Anne Orsen, a wonderful caring person, as well as a doctor. ”
Nancy P. of Buffalo, NY 01/11/2013 Review received via mail
Hearing Evaluation Services (HES) is one of the largest freestanding non-profit audiology groups in the US. We are completely committed to providing the highest quality services available. HES was founded in 1981 and our audiologists are not commissioned so you can be confident that any recommendations are made in each patient's best interest alone. This philosophy has stood the test of time and most of our patients come by word of mouth, after hearing successful stories about us from their family and friends. We have four conveniently located offices in Tonawanda, Amherst (Snyder), Williamsville, and Orchard Park.
Please contact us to discuss your individual hearing needs. We look forward to hearing from you!
Hearing care services
Services include but are not limited to:
Comprehensive hearing evaluations, including speech in noise testing
Hearing aid selection based on your needs assessment, fitting (including Real Ear Measurements), and education to ensure your success!
Balance and dizziness testing with VNG and Rotary Chair.
Electrophysiological testing.
Ototoxic monitoring
Tinnitus evaluations, assessment and treatment, including Lenire.
