Central Alabama Ear, Nose & Throat

“I had an horrible experience with Dr. Morgan at Central Alabama ENT Associates about two weeks ago. This was my first and last visit to this office. I was seeking assistance for a plugged and painful left ear. He told me that I had impacted earwax and to lie still on the table while his assistant administered ear drops, and he begun to immediately try to remove the earwax. This experience grew excruciatingly more painful and almost intolerable as he switched between the use of different tools while he dug deeper and deeper into my ear canal. I begun to cry and then sob loudly —— almost uncontrollably ——due to the intense pain. Any and everyone in that office within the sound of my voice heard my cries. It garnered the attention of a second lady that came into the room to try to calm me down by holding my hand, rubbing my leg, and offering a few soothing words. She appeared to be the most sympathetic person in the room. Dr. Morgan definitely never exhibited any sympathy or empathy to me at all. I even stopped him a couple of times and eventually sat up to ask if he could administer some numbing medication, pain medication or do anything different because the pain was unbearable. I never felt like I was being heard. He would just tell me to lie back down and be still. It would be over soon. I must’ve been in that room for 30+ mins or so. After he finally got the wax out of my ear, he sighed and mentioned that that was something else. Dr. Morgan said that it was like someone had power drilled that wax deep down in there. I would have gone to the ER if I had known what was in store for me with Dr. Morgan. I was (still am) just in shock!!! We are human beings, not just medical subjects!!! Sadly, no one from that office ever bothered to call to follow up with me about my visit or treatment.”

“Very professional, friendly and courteous. ”