Audiology Associates of North Florida - Centerville Rd
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Staff
Mary Susan Thornton,
AuD, CCC-A
Audiologist
Mary Susan Thornton has been helping people with their hearing for over three decades. Originally from Frostproof, Florida, Dr. Thornton and her family have resided in Tallahassee since the 1980s. Dr. Thornton was the co-founder of Audiology Associates of North Florida, which later merged with Tallahassee, Ear, Nose and Throat. Dr. Thornton earned her Master of Education in Audiology from the University of Georgia and her Doctorate of Audiology from Arizona School of Health Sciences. Dr. Thornton also serves as a clinical director for the Healthy Athletes Program of the Special Olympics.
Halle Van Oss,
AuD
Audiologist
Licensed doctor of audiology Halle Van Oss earned her Doctorate of Audiology from the University of South Florida. Her experience includes eight years with the Florida State University Speech and Hearing Clinic as an adjunct professor and clinical audiologist. She is a Florida native and is a member of the American Speech-Language-Hearing Association.
Rachel Lynch,
AuD
Audiologist
Licensed doctor of audiology Rachel Lynch earned her Bachelor’s Degree in Communication Sciences and Disorders from Florida State University and her Doctorate of Audiology from the University of South Florida. She is a certified member of the American Speech Language and Hearing Association.
Erin Lackinger,
AuD
Audiologist
Licensed doctor of audiology Erin Lackinger served patients at Audiology Associates from 2004 to 2012, then rejoined the practice in 2018 when she and her family relocated back to Tallahassee. She earned her Master of Education in audiology from the University of Georgia and her Doctorate of Audiology from Arizona School of Health Sciences. Dr. Lackinger is a member of the American Speech Language Hearing Association and the Vestibular Disorders Association.
Lucy Donald,
AuD
Audiologist
Lucy Donald, Au.D., joined Audiology Associates of North Florida in 2024. Originally from Mobile, Alabama, Dr. Donald received her Bachelor’s Degree in Speech and Hearing Sciences from the University of South Alabama in 2020 and her Doctorate of Audiology from the University of South Alabama in 2024. Dr. Donald is a member of the American Speech Language and Hearing Association and the American Academy of Audiology.
Location
Reviews
Healthy Hearing posts all positive and negative reviews that meet publishing criteria.Read 110 verified patient reviews for Audiology Associates of North Florida - Centerville Rd! Their average review score is 4.94 () from 110 reviews.
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“Competent and caring staff. Minimal wait time. Check in and check out process easy and efficient.”
06/10/2024 Review submitted online
“Excellent service. The office staff is very easy to work with. Very quick to respond. There was no pressure to “respond”… my audiologist really cared that I was completely comfortable and satisfied with my appliances. ”
05/18/2024 Review submitted online
“Very knowledgeable ”
04/15/2024 Review submitted online
“Awesome. Very helpful and caring!!!”
04/15/2024 Review submitted online
“Great experience and helpful doctors. I thank them for helping me get over my sinus issues”
03/21/2024 Review submitted online
“Everyone was very good to me. You could see that they truly feel for their patients! My doctor was exceptional. I was blessed to get to see him. These are the kind of staff that everyone should have. Thank You for working on me!”
03/21/2024 Review submitted online
“Everyone in this office is very professional and compassionate Great experience and best of all, I can now hear!! During one of my appointments, a new patient had come into the office and he had vision difficulties. The check in receptionist was so kind to take the time and help him with his new patient paperwork package. It truly touched my heart. She got behind with her other duties, but took the time to help this patient out . Office is very clean, organized and from my experience they run on time. ”
01/26/2024 Review submitted online
“Lucy treated me for vertigo and presented with the highest level of professionalism. She took the time to answer all of questions and then provided a treatment that has allowed me to return to my quality of life. Thank you Audiology Associates for scheduling me quickly and getting me back on my feet!”
12/28/2023 Review submitted online
“Answered all questions without making you feel it was a dumb question.”
10/15/2023 Review submitted online
“Staff was very friendly and helpful. Very concerned with fitting my hearing aids and took time to listen to my concerns and answer all questions. Very well pleased and highly recommend to everyone suffering hearing loss.”
10/12/2023 Review submitted online
“I’m always satisfied with my visits to Audiology Associates. The staff is professional and efficient. I always feel heard and supported there. Dr. Gilleon has helped me tremendously over the years I’ve seen him. ”
09/16/2023 Review submitted online
“All of the staff at Audiology Associates of North Florida and Tallahassee ENT have been a pleasure to work with. Dr. Becker is not only competent, but attentive, sincere, and sees her patients timely. Thank you all!”
04/20/2023 Review submitted online
Received 05/31/2023Official Response from Audiology Associates of North Florida - Centerville Rd:“Thank you for taking the time to share your experience! We appreciate the feedback very much.”
“Dr Becker and her dedicated team provide quality, thorough, compassionate care, especially to children. Dr Becker’s professionalism and aptitude are exceptional, as is her compassion for the whole child. She is patient and thorough. I have entrusted Dr Becker to care for all three of our children and I have recommended her to family and friends. I hope and pray you find the care and healing you seek.”
04/14/2023 Review submitted online
Received 04/17/2023Official Response from Audiology Associates of North Florida - Centerville Rd:“Thank you for your very kind and thoughtful review. We appreciate you sharing your experience.”
“These are not your Walmart hearing aids! They more than pay for themselves with the great service you get from the staff. I have had trouble with mine on more than one occasion. They take care of sending them back if need be or programming them differently. The staff is very responsive to my needs ”
03/09/2023 Review submitted online
Received 04/12/2023Official Response from Audiology Associates of North Florida - Centerville Rd:“Thank you, we pride ourselves on outstanding customer service. Glad to hear that has been your experience.”
“I have enjoyed this office staff very much. Dr. Rachel Lynch is very thorough, knowledgeable, professional and always ready to answer my questions. ”
01/25/2023 Review submitted online
Received 01/31/2023Official Response from Audiology Associates of North Florida - Centerville Rd:“Thank you for the kind comments, I will be sure they are shared with Dr. Lynch and our staff.”
“I have had a great experience so far and look forward to continuing the relationship. ”
12/09/2022 Review submitted online
Received 12/12/2022Official Response from Audiology Associates of North Florida - Centerville Rd:“Thank you for the kind words, we look forward to supporting your hearing needs for years to come.”
“I am so happy with my audiologist, Rachel Lynch. She is so thorough and knowledgable and kind. She helped me choose the best hearing aids for me. Now I can really hear the birds sing, and understand people talking, I can even sing and whistle on key. Amazing hearing aids and amazing service”
11/14/2022 Review submitted online
“I had an awesome experience. The staff was nice and prompt. I got in and out in such little time. I highly recommend this office. ”
09/17/2022 Review submitted online
Received 09/20/2022Official Response from Audiology Associates of North Florida - Centerville Rd:“Thank you for taking the time to review us! Excellent customer service is what we pride ourselves on, so your comments mean a lot to us.”
“Follow up review, talked about purchase, answered my questions and set date to pick up my equipment. All of my questions were answered. Very cordial, knowledgeable, I was very much at ease and my concerns were resolved. Very impressedwith all aspects of the service. ”
08/10/2022 Review submitted online
Received 08/22/2022Official Response from Audiology Associates of North Florida - Centerville Rd:“Thank you for taking the time to share your experience. We look forward to assisting you going forward.”
“It’s easy to say the the service I received was nothing less then Excellent. The doctor is an expert in ENT and I already knew I was in good hands after seeing all the help he has given my wife these past 4 years. I absolutely recommend them for all your ENT needs! ”
07/13/2022 Review submitted online
Received 07/18/2022Official Response from Audiology Associates of North Florida - Centerville Rd:“Thank you for your kind words, you made our day!”
“Dr Marie Becker is the best!! Knowledgeable and kind. ”
05/21/2022 Review submitted online
Received 05/25/2022Official Response from Audiology Associates of North Florida - Centerville Rd:“Thank you for taking the time to share, we are pleased you had a great experience.”
“Very professional and took time to answer my questions.”
05/16/2022 Review submitted online
Received 05/18/2022Official Response from Audiology Associates of North Florida - Centerville Rd:“Thank you! We appreciate you trusting us with your hearing care and the kind review.”
“It was such a pleasure to come here. Everyone is friendly and efficient. ”
03/21/2022 Review submitted online
Received 03/21/2022Official Response from Audiology Associates of North Florida - Centerville Rd:“Thank you for taking the time to share your experience. Excellent customer service is what we strive to provide for every patient.”
“The staff and Dr. Whitaker made sure my teenaged son’s first visit at ENT was an excellent experience. He fully explained to not only me, but to my son, so we both knew what was going on with him and showed us why. Dr. Whitaker gave him a thorough exam relating to my son’s visit and prescribed him with proper treatment just for him. Most importantly my son was satisfied and felt good especially when the doctor took the time out to listen to him while explaining why he felt needed to be seen by a specialist. ”
03/17/2022 Review submitted online
Received 03/21/2022Official Response from Audiology Associates of North Florida - Centerville Rd:“Thank you for trusting us with your care! We could not be more pleased that you and your son felt heard and that we cared about his concern.”
“Very professional and very thorough consultation. I was a bit anxious about my tinnitus diagnosis, but after my visit and a set of trial hearing aids, I’m in a much better frame of mind. Both my hearing and tinnitus issues are much improved!”
02/24/2022 Review submitted online
Received 03/03/2022Official Response from Audiology Associates of North Florida - Centerville Rd:“Taking the first step is always the hardest part, glad you are doing well. Thank you for sharing your experience.”
“Audiology Associates gave me a timely appointment which is always a plus with me. As a veteran, they understood my problem and gave me an excellent checkup. However, I don't believe I got any extra special treatment that anyone else would not have received . A caring institution working to better people's lives.”
02/18/2022 Review submitted online
Received 02/21/2022Official Response from Audiology Associates of North Florida - Centerville Rd:“Thank you for such a kind review. Excellent patient care is our goal each and every day.”
“The Practice has always provided my Wife and myself the best of care by the Audiology and Physicians Thanks ”
01/31/2022 Review submitted online
Received 02/01/2022Official Response from Audiology Associates of North Florida - Centerville Rd:“Thank you for taking the time to share your experience. It is appreciated!”
“ On time for appointment. They have been excellent in taking care of my hearing aids and any problems I have with them”
01/27/2022 Review submitted online
Received 02/01/2022Official Response from Audiology Associates of North Florida - Centerville Rd:“Thank you for the kind review, we are so happy you are pleased with your care.”
“I have several ear conditions being treated by Dr. Roberts. He is aggressive, but still takes the time to answer questions in a pleasant manner. He explains your situation in term you can understand. I am well pleased with my care.”
10/29/2021 Review submitted online
Received 02/01/2022Official Response from Audiology Associates of North Florida - Centerville Rd:“Thank you for the kind review, we are so happy you are pleased with your care.”
“I've been a patient at Tallahassee Ear, Nose and Throat over 20 years. There is no one better. Truly professional in every way. Thoughtful and caring. I can't say enough good about them. ”
10/09/2021 Review submitted online
“My Audiologist and her support staff are always responsive to my needs and are a joy to work with. ”
08/12/2021 Review submitted online
“Everyone was so nice and professional ”
08/02/2021 Review submitted online
“Excellent, knowledgeable professionals and wonderful results!”
06/29/2021 Review submitted online
“Thank you for the outstanding service I received on my visit. The entire staff is friendly, knowledgeable and professional.”
04/12/2021 Review submitted online
“Dr, Lynch was professional and so very pleasant to work with. She answered all our questions and was willing to go back over anything we were not sure of.”
03/18/2021 Review submitted online
“Dr Mary Susan Thornton was very helpful in answering my hearing aid product related questions and was willing to utilize and work with audiological test data from another audiologist to set up the hearing aids. She provided a “trial set” of the hearing aids I was likely going to buy and even swapped them out during the holidays when one had a issue. She scheduled a quick turn around appointment after Xmas so I could purchase my new aids before the new year and take advantage of the current years health insurance/deductible situation. Went out of her way to make things happen for me!!! I would recommend her to anyone needing hearing aids. ”
01/04/2021 Review submitted online
“Dr Lynch was professional and patient. This was my my first hearing aide, and I was a little apprehensive about the whole process. Rebecca was kind and generous with her time in helping me choose a device that was perfect for me. Thank you for making this transition in my life doable. ”
12/17/2020 Review submitted online
“My experience at Audiology Associates of North FL was excellent. My audiologist explained everything to me clearly. My hearing aids were reviewed and each part was fully explained. I am very pleased.”
07/22/2020 Review received via mail
“Terrific service, fast polite people. Gave great instructions, answered all questions. I was reassured they will continue to work with me to be assured I would be pleased with their service. Great warranty on product.”
07/22/2020 Review received via mail
“I was seen by Ms Rachel Lynch on 6/15/2020. Ms. Lynch took the time to thoroughly explain how to use and care for the new hearing aids. She was very knowledgeable and was able to answer all my questions. She was always pleasant, patient, courteous and respectful. I greatly appreciate her sharing her wealth of knowledge and experience with me in terms I could understand. In all ways, it was an excellent customer service experience.”
07/22/2020 Review received via mail
“The staff was very friendly and knowledgeable. ”
07/22/2020 Review received via mail
“From diagnosis to implementation, it was an excellent experience.”
07/22/2020 Review received via mail
“Once the mold was made, it was easy to insert it. They made sure I could do it on my own and they insisted on leaving a battery replacement. There's a walk in service should there be questions. ”
03/13/2020 Review received via mail
“Lisa Myrick and Pam Granger were both excellent and most helpful in assisting me with discussions of my hearing care, fitting and technology set up/use. I've already shared my positive experience and recommendation twice!”
02/24/2020 Review received via mail
“My hearing is so much better since being fitted with Oticon. I was losing so much of the conversation with my old hearing aids, now I may miss a word or two but I'm engaged in the conversation. ”
02/07/2020 Review received via mail
“Wonderful people! I have had hearing aids for over 9 years. They fully take care of it every 6 months by cleaning, adjusting or replacing parts. I just purchased a new one last week and expect I will continue to receive excellent service. ”
01/27/2020 Review received via mail
“The care/treatment was outstanding! Caring, patient, helpful, informative and help me get what I needed. My doctors were great and I feel I got what I need. Only issue was getting first appointment (minor.) Thanks. ”
01/27/2020 Review received via mail
“I didn't expect such wonderful service from everyone involved in the pleasant time I had getting my hearing aids and the continued great service after. ”
01/22/2020 Review received via mail
“Responsive and prompt service. ”
01/17/2020 Review received via mail
“Excellent associates. ”
01/10/2020 Review received via mail
“Great job of pairing the hearing aids with my needs. This is my third pair of hearing aids and by far the best, the only bad part was the price. ”
12/17/2019 Review received via mail
“Outstanding customer service. ”
12/13/2019 Review received via mail
“I had my hearing tested to get a baseline of the state of my hearing. I have a strong family history of hearing loss. I thought I had excellent hearing, but, instead, found it to be moderately impaired. I would never have known otherwise until my hearing got much worse. The Oticon 5 aids work very well. ”
11/25/2019 Review received via mail
“Amazing and supportive always! Lisa and Pam are very helpful. I always recommend this office.”
11/18/2019 Review received via mail
“My experience was a well defined and knowledgeable one. Thank you to the AA of NF staff!!”
11/18/2019 Review received via mail
“They care.”
10/31/2019 Review received via mail
“So far, wonderful. ”
10/11/2019 Review received via mail
“Every piece of equipment was discussed and demonstrated, based on questions and answers about my planned use of each item. The personal attention was a real plus. ”
10/01/2019 Review received via mail
“Rachel Lynch and Beth were wonderful. Answered all my questions and in ha cheerful manner. Made my acceptance of having to now wear a hearing aid much easier. Thank you both.”
10/01/2019 Review received via mail
“Everyone was very professional and knowledgeable. Would highly recommend! Thanks. ”
09/27/2019 Review received via mail
“Everything explained well. Very professional. ”
09/20/2019 Review received via mail
“Mary and Beth discussed almost everything from the hearing test to what to expect from wearing the hearing aid to price and guarantee. Also how to care for your hearing aid. ”
09/09/2019 Review received via mail
“My experience was wonderful, very caring people. ”
09/06/2019 Review received via mail
“Always perfect with Audiology Associates of North Florida. ”
08/26/2019 Review received via mail
“Wonderful experience. ”
08/16/2019 Review received via mail
“I found the staff to be patient (I ask a lot of questions!), friendly and while each appointment was started on time (a big plus), I never felt rushed during my appointment. The staff knew "their stuff" and made me feel valued. "Staff" includes everyone including the reception staff. ”
08/16/2019 Review received via mail
“Outstanding service! All personnel involved were highly competent, friendly and helpful. ”
08/09/2019 Review received via mail
“I was thrilled after leaving. Erin Lackinger helped so many things. Explaining everything, making me feel at ease and helping with the whole procedure or what to expect, cleaning, how to change batteries, so glad I went. ”
08/09/2019 Review received via mail
“Everyone very helpful inside office. Receptionist needs more training. Last visit 10 minutes by watch before being acknowledged. 5 people behind me. Three other visits, close to the same.”
06/17/2019 Review received via mail
“Excellent staff - very patient and understanding. The entire experience has all been positive. They took time to answer all my questions. Thanks!!!!”
06/13/2019 Review received via mail
“Everyone at Audiology Associates was extremely helpful. Mary Susan spent a great deal of time fitting and instructing me on the use of my hearing aids. I couldn't be more pleased with my experience.”
06/11/2019 Review received via mail
“I been deaf in my right ear since birth, but now it's 2019 and I finally received hearing aids that help my left ear from continuing decreasing! ”
05/17/2019 Review received via mail
“Great service and patient education. Thanks! ”
05/14/2019 Review received via mail
“Great! ”
03/28/2019 Review received via mail
“Excellent. ”
02/22/2019 Review received via mail
“Both Susan and Karen were very helpful and answered all my questions. They took a lot of time with me. I did not feel rushed. ”
02/22/2019 Review received via mail
“Everyone is nice, professional and very supportive. ”
02/13/2019 Review received via mail
“The personal attention given by the staff gives the customer the confidence that we will be helped if we need it. ”
02/13/2019 Review received via mail
“You are all the best! The total experience was superb and you took a "doubting Thomas" (as to using hearing aids) to the ranks of true believers. In particular, Mary Susan, Beth and Dr. Becker are absolute stars! ”
02/13/2019 Review received via mail
“Excellent.”
01/25/2019 Review received via mail
“I can't say enough about Lisa and Pam, they are so knowledgeable and professional and they made the whole experience so easy! ”
01/24/2019 Review received via mail
“Everything was explained thoroughly and I have access by future appointments and by phone, if necessary. ”
01/22/2019 Review received via mail
“Enjoyed total experience. Just now trying to find left hearing aid lost, hope in the house and keeping them in the ears daily! Suggestions??”
01/15/2019 Review received via mail
“Lisa and Pam are the best. They are thorough, compassionate and professional. I am a long time client and always recommend Audiology Associates to all for hearing issues. ”
12/21/2018 Review received via mail
“Great experience, everyone was helpful and they did a great job demonstrating how to take care of and use the hearing aids. ”
12/06/2018 Review received via mail
“My experience was very informative!!”
12/03/2018 Review received via mail
“This is my second set of hearing aids from Audiology & Associates. The second time around is because of the great service and care I received from Susan Nowlin the first time. She was never better this time. Thanks so much. ”
11/01/2018 Review received via mail
“The people I work with (staff & audiologists) were great! All my questions were answered and the post-sale service has been excellent. The only reason I didn't give a rating of 5 was because I had to send my aid back twice in two weeks - the manufacturer did not properly repair it the first time. ”
10/25/2018 Review received via mail
“I appreciate the excellent support provided by the group. ”
10/11/2018 Review received via mail
“Everyone is extremely helpful. I have had to call for hearing aid help and got immediate help over the phone. I have stopped in for help and received immediate help. Love this office! ”
10/09/2018 Review received via mail
“Personal, informative and accommodating. ”
10/08/2018 Review received via mail
“Excellent care! ”
10/05/2018 Review received via mail
“Dependable, high quality care with sincere compassion. Highly recommend this practice. ”
09/19/2018 Review received via mail
“The service was excellent, but the long wait to get an appointment was excessive. ”
09/17/2018 Review received via mail
“I had a very good experience, the staff and everyone was very nice and helpful. I got hearing aids without anyone pressuring me and got several options with my hearing aids. I definitely would recommend them. ”
09/14/2018 Review received via mail
“Lisa and Pam, my audiologist and support specialist were both very helpful, thorough and friendly. It was a pleasure working with them both. I couldn't have asked for a better experience. I felt like they both really cared about me and their work.”
08/09/2018 Review received via mail
“Everyone was very helpful and I would recommend them to my family and friends. ”
08/03/2018 Review received via mail
“My Doctor of Audiology is Lisa Myrick Au.D. and my Audiology Support Specialist is Pam Granger. They completely explained everything about what we might experience. They were professional, but warm and kind. ”
08/03/2018 Review received via mail
“I want to thank everyone at Audiology Associates, especially Lisa Myrick and Pam Granger for their professional and kind explanations of my experience of hearing aids. I CAN HEAR NOW. Thank you.”
08/03/2018 Review received via mail
“The staff at Tallahassee Audiology were very friendly, helpful and knowledgeable. It is a pleasure doing business with them. They made me feel very comfortable during my visits. ”
07/26/2018 Review received via mail
“Very patient, answered all my questions. Made sure I knew help was available if I had problems. Pleasant experience. ”
07/26/2018 Review received via mail
“Lisa was great and so was her associates. They explained everything to Bethany, Mom and myself in a way that we understood. I would recommend Audiology Associates to anyone. Great time!!”
07/26/2018 Review received via mail
“My experience at Audiologist Associates was very pleasant. Everything was explained in a way that I understood and all of my questions were answered. My daughter and I were there at the same time. We both got individual attention. I will gladly refer a friend. ”
07/24/2018 Review received via mail
“I upgraded to the Widex 440 Fusion hearing aids after using the Widex Dream 330 aids for several years. The 440 Fusion aids are an outstanding over the Dream 330. The sound is much clearer and using Bluetooth to connect to Iphone and TV is a great advantage. ”
06/22/2018 Review received via mail
“Very professional. ”
06/20/2018 Review received via mail
“Very professional and competent. ”
06/07/2018 Review received via mail
“This is my first experience with hearing aids. Everyone was helpful and thoroughly explained my needs. Dr. Kyle Clifton and his staff never pushed me to buy anything. I will go back again. ”
05/04/2018 Review received via mail
“She took her time with me.”
06/23/2015 Review verified by phone
“I liked that they were very professional and highly nice. ”
07/09/2014 Review verified by phone
“She was adaptable and courteous.”
12/14/2012 Review verified by phone
Clinic details
An audiologist is a professional who specializes in the testing, management and rehabilitation of individuals with hearing impairment and balance disorders. Educationally, an audiologist may achieve a doctoral degree (Au.D).
We are the only local clinic with both doctors of audiology and ear, nose and throat specialists working together; this ensures our patients receive the most experienced and professional hearing care.
Your hearing is as unique as your fingerprint
The American Academy of Audiology guidelines for “best practices” are closely followed. This means we are committed to using processes and procedures that are known to be the most effective in delivering quality patient care.
We offer individualized hearing treatment plans with measured benefits and work with all major hearing aid brands.
We have two locations in the Tallahassee area to better serve your needs.
Audiology Associates of North Florida - Centerville Rd 1405 Centerville Rd Tallahassee FL, 32308
Audiology Associates of North Florida - 2625 Mitcham Dr Tallahassee FL, 32308; This location has easy access parking right outside the door.
Hearing care services
Our services include the following:
- comprehensive hearing evaluations and testing
- hearing aid sales – latest technology
- hearing aid dispensing and fittings
- hearing aid accessories
- hearing aid service including cleaning, checks, maintenance and repairs
- custom ear molds and hearing protection
- hearing aid batteries
- assistive listening devices
- aural rehabilitation classes
Amenities
Hearing implants
Pediatrics
Financing available
American Sign Language
Habla Español
Hours of operation
Sunday | Closed |
Monday | 8 am - 5 pm |
Tuesday | 8 am - 5 pm |
Wednesday | 8 am - 5 pm |
Thursday | 8 am - 5 pm |
Friday | 8 am - 5 pm |
Saturday | Closed |
Amenities
Hearing implants
Pediatrics
Financing available
American Sign Language
Habla Español
Clinic links
Accepted forms of payment
- Visa
- MasterCard
- American Express
- Discover
- Cash
- Check
- Debit
- Financing available for those who qualify
- Insurance accepted, please call for details