New Orleans Speech and Hearing Center

Official Response from New Orleans Speech and Hearing Center:

“We at New Orleans Speech and Hearing Center were pleased to hear the positive review of our audiology department’s effective assessment and report submission on the child tested. This is the level of professionalism for which we strive in all of our departments. The delay of three months for submission of the speech language evaluation report is outside the two week turn-around time we have set as our standard. Since we are unable to determine the name of the child tested I do not know which speech language pathologist conducted the assessment in order to address the reason for the delay. To monitor and prevent this delay in the future, we have reinstated our monitoring system whereby the typist now monitors the turn-around time of all speech language evaluations from time of testing to completion of final report and notifies the clinician when their report is outstanding or past due. To address the refund, the Business Office has initiated a policy of preparing refund checks on the 15th and last work day of the month, to coincide with issuance of payroll checks. To determine why the check in question was not submitted timely, we have run an ageing report looking for clients with credit balances and researched the list of refunds pending and submitted. We were unable to locate such a pending refund and, not being able to determine the child tested, we are not able to submit the refund. (Our data base searches by the client seen versus the name of the parents). We also do not know if a check was submitted but possibly lost in the mail as has happened in the past. Once the parent identifies themselves, any pending refund will be prepared. ”