UMass Memorial Hearing Improvement Center

281 Lincoln St Ste 253 Worcester, MA 01605
(508) 859-7306

Staff

Photo of Kristen O'Connor, AuD, CCC-A from UMass Memorial Hearing Improvement Center

Kristen O'Connor,
AuD, CCC-A

Audiologist

Dr. Kristen O'Connor is the UMASS Memorial Hearing Improvement Center's Clinical Coordinator.  Dr. O'Connor has been with UMASS Memorial for over twelve years.  She has a Bachelor’s degree in Communication Disorders from UMASS Amherst, a Master’s degree in Audiology from Northeastern University and a Doctorate in Audiology from Salus University.  Dr. O’Connor specializes in diagnostics, amplification and cochlear implant services for pediatrics and adults.

Location

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Reviews

Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 14 verified patient reviews for UMass Memorial Hearing Improvement Center! Their average review score is 4.79 () from 14 reviews.

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“Tina recommended a specific hearing aid for my one sided hearing loss, and fitted it to me. She is fantabulous! She listened, anticipated my questions, coached me, and patiently and completely answered my questions. Very highly recommended. ”

Ed B.   
07/03/2018    Review submitted online

“I liked that she was patient.”

Margaret F. of Northborough, MA   
12/02/2015    Review verified by phone

“She was good. She was very nice. She seemed very competent.”

Walter C. of Worcester, MA   
12/02/2015    Review verified by phone

“I liked her professional demeanor.”

Robert V. of Worcester, MA   
09/30/2015    Review verified by phone

“He was very nice and he was able to work with a patient who has Down Syndrome, and that is good. ”

Michelle B. of Worcester, MA   
09/01/2015    Review verified by phone

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Clinic details

The Audiology department at UMass Memorial Medical Center in Worcester provide the highest quality hearing assessment and hearing rehabilitative services for both children and adults.

We emphasize evidence-based diagnostic and rehabilitative methods combined with patient-centered counseling and care.

Our audiologists work closely with school systems and employers to ensure proper device utilization. Audiologists are available to consult with schools on classroom acoustics, seating arrangements and teaching strategies for dealing with students with hearing loss and assistive devices.

Hearing care services

Hearing Services for Patients of all Ages

Adult Hearing Tests

  • If you have concerns about hearing loss, tinnitus (ringing in the ear) and/or balance, you may undergo a number of hearing tests. An adult evaluation can include:
  • Pure tone audiometry testing: Determines sensitivity to tones across the frequency (pitch) range of hearing
  • Tympanometry: Detects middle ear problems, such as eardrum perforation and middle ear fluid
  • Speech discrimination testing: Determines the ability to recognize speech clearly
  • Middle ear muscle reflexes: Tests the function of the inner ear, auditory nerve and brainstem, and facial nerve
  • Otoacoustic emissions: Assesses the function of the inner ear

We provide comprehensive hearing aid services at the Hearing Improvement Center which include:

  • Hearing aid consultation and sales - We partner with  Oticon, Phonak, Starkey, and ReSound hearing aids
  • Hearing aid fitting
  • Hearing aid re-programming
  • Hearing aid checks and cleaning
  • Hearing aid troubleshooting and repair
  • Verification measurements including real ear measurements, simulated real ear measurements, sound field speech and functional gain testing
  • Earmold impressions, fitting, re-tubing, and modification for hearing aid patients
  • Complete diagnostic hearing evaluations for hearing aid patients
  • Hearing aid accessories and hearing assistive technology
  • Custom swim mold, musician’s earplugs, and custom hearing protection impressions and fittings
(508) 859-7306

Hours of operation

SundayClosed
Monday7 am - 4:30 pm
by appointment
Tuesday7 am - 4:30 pm
by appointment
Wednesday7 am - 4:30 pm
by appointment
Thursday7 am - 4:30 pm
by appointment
Friday7 am - 4:30 pm
by appointment
SaturdayClosed

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • Discover
  • Cash
  • Check
  • Debit
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only.
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