Center For Hearing and Communication
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Staff
Michele DiStefano,
AuD, CCC-A
Director, Audiology Services
Dr. Michele DiStefano is the Director of Audiology at the Center for Hearing and Communication (CHC). She joined CHC in 2017, with expertise honed at Beth Israel Medical Center, Clarke Schools, and New York Eye and Ear. A CUNY-Brooklyn College graduate, Dr. DiStefano sees adult and pediatric clients for comprehensive diagnostic testing, amplification/FM system fittings, post-fitting counseling, and Early Intervention for both children and adults. She emphasizes family collaboration for pediatric care and treats all clients with the same care she'd expect for her own family. Dr. DiStefano is also a Certified Dementia Practitioner (CDP) and serves on the Board of Directors for the New York State Speech-Language-Hearing Association (NYSSLHA) as VP of the Audiology Board and a member of the Government Affairs committee.
Susan Adams,
MS, CCC-A
Senior Audiologist
Susan E. Adams is an accomplished audiologist at the Center for Hearing and Communication (CHC) with extensive experience in hearing testing, hearing aid evaluation and fitting, as well as tinnitus (ringing in the ear) and hyperacusis (heightened sensitivity to sound) management. As the supervisor of CHC’s Tinnitus and Hyperacusis Center, she specializes in Tinnitus Retraining Therapy (TRT), an effective method for alleviating severe symptoms. A graduate of Ithaca College with further studies under Dr. Pawel Jastreboff, Susan serves adult clients and is recognized as one of NYC’s leading audiologists in her field.
Sandra Delapenha,
AuD, CCC-A
Senior Audiologist
Dr. Sandra Delapenha is an audiologist at the Center for Hearing and Communication (CHC), specializing in audiological evaluations and the fitting of hearing aids and other devices for both adults and children. She has extensive experience in evaluating auditory processing disorders and conducting AEP testing. Before joining CHC, Dr. Delapenha refined her expertise at Mount Sinai Union Square and New York Eye and Ear Infirmary. She excels in diagnostics and is deeply committed to understanding her clients by actively listening and recognizing the impact of hearing loss on their lives. This enables her to recommend the optimal hearing solutions for each individual. Dr. Delapenha earned her Doctor of Audiology degree from A.T. Still University and holds a Masters and B.A. from Hunter College, CUNY.
Shelby Platia,
AuD, CCC-A
Audiologist
Dr. Shelby Platia of the Center for Hearing and Communication (CHC) is a topflight audiologist with unmatched proficiency in the latest digital hearing technologies and adept at identifying the best solutions to address your specific hearing health needs. During her graduate studies, she completed a capstone project titled "Experience and Satisfaction with Hearing Aid Services Delivered via Tele-audiology in Adult Populations: A Systematic Review," which was accepted in April 2021. Additionally, Dr. Platia is a Certified Dementia Practitioner (CDP), with specialized training and certification in caring for individuals with dementia.
Dominique Calandrillo,
AuD, CCC-A
Audiologist
Dr. Dominique Calandrillo of the Center for Hearing and Communication (CHC) offers comprehensive audiological care to adults and children of all hearing abilities, with services available in both English and ASL. Her clinical experience spans private practice, hospital, and ENT settings, giving her extensive expertise in hearing evaluations and the latest digital hearing technologies. Passionate about research and evidence-based practice, Dr. Calandrillo is dedicated to helping clients understand and advocate for their hearing health. She earned her Doctor of Audiology from Gallaudet University, where she was honored with the Excellence in Audiology Award.
Terrence Williams,
Asst. Director, Technology , HIS
Hearing Instrument Specialist
Terrence Williams is a hearing instrument specialist (HIS) with over 25 years of experience at the Center for Hearing and Communication (CHC) specializing in all types of hearing devices. His technical expertise is essential in the repair, testing, and fitting of hearing aids, as well as providing ongoing follow-up care and counseling. Terrence is also well-versed in assistive listening and alerting technologies that enhance safety and communication for those who are deaf or hard of hearing.
Location
Reviews
Healthy Hearing posts all positive and negative reviews that meet publishing criteria.Read 16 verified patient reviews for Center For Hearing and Communication! Their average review score is 4.81 () from 16 reviews.
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“In all of my visits to the Center have been a positive and productive experience. The entire team that I had worked with were professional, attentive to my needs and concerns. I walked out of the Center completely satisfied with my visit and how I was treated with such professionalism and kindness. I would strongly recommend the Center to anyone who is looking for help with hearing needs.”
“Shelby was terrific. She took the time to provide full detail on the various tests, cleaned and reprogramed my hearing aids, talk thru options going forward and was delightful to interact with. ”
Received 10/09/2024Official Response from Center For Hearing and Communication:“We're so glad that we could meet your needs. Thank you for letting us know.”
“Shelby Platia is an extraordinary audiologist of great competence and perfect "bedside" manners. She is smart, thorough, direct, honest--a true professional. If all medical care were like hers, we would live in a perfect world.”
Received 10/09/2024Official Response from Center For Hearing and Communication:“Patient-centered care is what we're all about. Appreciate your taking the time to share kind words about Dr. Platia.”
“I am so glad to have my hearing issues solved. From the beginning the Center For Hearing helped me get hearing aids and has helped me maintain them. Every time I have contacted them they have been very willing to help. I recommend them enthusiastically!”
Received 10/01/2024Official Response from Center For Hearing and Communication:“We're glad to have been a help to you in your hearing journey. Thank you for your enthusiastic recommendation.”
“I have been dealing with Tinnitus for a few years, and it was recommended to visit the Center for Hearing and Communication for assistance. At the center, I met with audiologist Shelby and her intern, Nicole. They thoroughly explained the purpose of each test during CHC's comprehensive testing process. After the tests, I had several questions, which Shelby patiently answered. The team at CHC is understanding and provided helpful suggestions to manage my Tinnitus. I am excited for a long and healthy collaboration with the CHC team.”
Received 10/01/2024Official Response from Center For Hearing and Communication:“We're pleased your experience at CHC was a positive one and look forward to many years of collaboration. ”
Clinic details
Center for Hearing and Communication provides the highest quality hearing health care services to people of all ages with hearing loss and other types of listening challenges, such as tinnitus (ringing in the ear) and hyperacusis (heightened sensitivity to noise). A skilled team of audiologists is available to assess your hearing issues and develop a customized solution to meet your communication and lifestyle needs. Established in 1910, the Center for Hearing and Communication offers the latest in digital hearing technology, including hearing aids, hearing aid accessories and assistive listening devices as well as state-of-the-art custom hearing protection.
CHC's Pediatric Center - Comprehensive care for children of all ages - infants to teenagers - who are deaf or hard of hearing.
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Hearing care services
The Center for Hearing and Communication offers comprehensive care and state-of-the-art solutions for adults and children with hearing loss, tinnitus and hyperacusis. Services include:
- Hearing Evaluation
- Hearing Aid Consultation & Evaluation
- Hearing Aid Dispensing
- Hearing Aid Sales & Repair
- Tinnitus (often described as a ringing sound in the ears) & Hyperacusis Evaluation and Treatment
- Auditory Processing Disorder (APD) Evaluation
- Listening Studio
- Assistive Device Consultation
- Custom Hearing Protection
- Custom Music Enhancers
- Custom Earmolds
Amenities
Convenient parking
Service pets welcome
Hearing implants
Assistive listening devices
Pediatrics
Financing available
Telehealth services
American Sign Language
Tinnitus
Remote hearing aid programming
Clinic links
Hours of operation
| Sunday | Closed |
| Monday | 8 am - 5 pm by appointment |
| Tuesday | 8 am - 5 pm by appointment |
| Wednesday | 8 am - 5 pm by appointment |
| Thursday | 8 am - 5 pm by appointment |
| Friday | 8 am - 5 pm by appointment |
| Saturday | Closed |
Amenities
Convenient parking
Service pets welcome
Hearing implants
Assistive listening devices
Pediatrics
Financing available
Telehealth services
American Sign Language
Tinnitus
Remote hearing aid programming
Accepted forms of payment
- Visa
- MasterCard
- American Express
- Discover
- Cash
- Check
- Debit