Lakelands ENT Center

(27 Reviews)

(864) 407-4298

Staff

Heather Hendrix,
AuD

Audiologist

Dr. Heather Hendrix holds a Doctorate in Audiology from Louisiana Tech University and a Bachelor of Arts in Speech Language Pathology from Columbia College. She is a native of Newberry and is happy to be helping people hear better in her hometown. She works with the patients in our Newberry and Greenwood offices.

Location

Reviews

Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 27 verified patient reviews for Lakelands ENT Center! Their average review score is 4.85 () from 27 reviews.

Write a review Sort by:

“Arlene is wonderful! She was so positive and encouraging. Now my mom can hear!! Arlene is a great asset! ”

Patricia B. of Greenwood, SC
08/10/2016 Review received via mail

“I liked the sounds I heard when we put the hearing aids in for the first time. And Miss Amy was excellent and also very nice. ”

Carl M. of Waterloo, SC
11/06/2014 Review received via mail

“I like the hearing aids and the hearing service at Dr.'s office. Everyone is so pleasant.”

Helena F. of Mccormick, SC
10/27/2014 Review received via mail

“My audiologist was very patient and good about reassuring me about every step of the hearing test, etc. She took time explaining my results and options.”

Patricia L. of Simpsonville, SC
10/27/2014 Review received via mail

“They're friendly and helpful to me.”

Adrienne R. of Greenwood, SC
10/27/2014 Review received via mail

“The audiologist was very patient with my client (age 92) and explained all of the information in a very simple manner.”

Judy M. of Columbia, SC
10/27/2014 Review received via mail

“Audiogram went good and results was explained so I could see and understand the results.”

Gary D. of Abbeville, SC
10/22/2014 Review received via mail

“I like how small it is and how she has explained it. ”

John M. of Simpsonville, SC
10/22/2014 Review received via mail

“Best experience ever! Great customer service.”

Fran W. of Ninety Six, SC
10/22/2014 Review received via mail

“Everything has been nice. Never had to wait long. Never had any troubles.”

Doris T. of Greenwood, SC
10/20/2014 Review received via mail

“I had excellent service there.”

Jerry M. of Donalds, SC
10/20/2014 Review received via mail

“The lady was very informative and friendly. She made this experience exceptionally good. She was so nice. ”

Linda C. of Newberry, SC
10/20/2014 Review received via mail

“I just like everything there. They're always ready to listen and help. ”

Martha T. of Greenwood, SC
10/20/2014 Review received via mail

“I liked their competency - command of knowledge - friendliness - answers to questions were very specific & helpful.”

Shaaron K.
10/20/2014 Review received via mail

“I've been coming for years - always had good service.”

William P. of Abbeville, SC
10/17/2014 Review received via mail

“Very informative. The audiologist was helpful and professional.”

Otto V. of Chappells, SC
10/17/2014 Review received via mail

“I liked their patience with me and they explain so I can understand what they are telling me.”

Frances A. of Greenwood, SC
10/17/2014 Review received via mail

“Great service - explained well - answered all questions.”

Gerald M. of Abbeville, SC
10/15/2014 Review received via mail

“I appreciate this audio and all they do more than I can say. They have always helped me so much & they are so friendly and helpful!”

Lois B. of Due West, SC
10/15/2014 Review received via mail

“Very thorough explanation of process - I will definitely give recommendation and referral to them for others in the future!”

Kelly M. of Greenwood, SC
10/15/2014 Review received via mail

“They answered every question. They took extra time to ensure I had everything I needed to make an informed decision. They allowed me to actually try the hearing aids. ”

Jerry T. of Greenwood, SC
10/15/2014 Review received via mail

“There was not a long waiting period. Staff was very polite and I was pleased with the answers to all my questions. :-)”

Shelethia G. of Mccormick, SC
09/22/2014 Review received via mail

“They explained the process very well. When the hearing aids came in they took extra time & patience to make sure everything was understood.”

Marchell B. of Johnston, SC
09/22/2014 Review received via mail

“Everyone was very professional and friendly. My visit was very pleasant - thanks for a job well done.”

Dewey T. of Plum Branch, SC
09/22/2014 Review received via mail

“Everyone was very considerate and explained what the tests would tell us, etc.”

Judith B. of Greenwood, SC
09/22/2014 Review received via mail

“She was very friendly and she took her time with you. She went over everything with you.”

Shelby H. of Newberry, SC
09/22/2014 Review received via mail

“My first appt. on February 26th was fine. The staff was friendly, helpful and pleasant. I had a hearing test and saw Dr. Rust. I went back today to look at hearing aids and possibly be fitted. My apt was at 10:00 am. I arrived about 10 minutes early. I waited from 10:00 am until 10:35 to be seen. I even asked at one point how much longer it would be. When I was finally taken back the Audiologist said "sorry" only after I commented that I was about to give up on them. She went on to tell me that they did not have my appointment on the schedule. I was so surprised by the lack of customer service since I was there to potentially purchase hearing aids. I would have thought that either the receptionist or the Audiologist wood have made a sincere apology for my wait time and the fact that they had failed to put me on the schedule but that did not happen. Dr. Rust was great as were the staff that did my actual hearing tests at my first appointment. I also would like to mention that the Audiologists and the physicians need to get on the same page. My impression at the first appointment was that I needed hearing aids, but at my second appointment I left feeling I did not need them. Now I am confused and will be seeking further information before making this decision. ”

Rosemary B. of Greenwood, SC
03/07/2014 Review submitted online

Official Response from Lakelands ENT Center:

“Dear Rosemary, Thank you for your honest review of our office and for bringing these matters to our attention. We apologize that you had to wait so long for your appointment. As a provider in a medical field, we do at times tend to run behind schedule due to unforeseen circumstances with our patients. We do our best to accommodate each patient during their appointment time frame. We offer you our sincerest apologies for our scheduling mistake that contributed to your extended wait time. We take patient care very seriously at our office and are sorry that you had to wait so long to be seen. We apologize that your visit with our medical doctors and audiologists left you confused about whether or not you should proceed with hearing aids. We encourage patients to ask as many questions as they need to in our hearing aid consultations and also give patients our office cards in case any questions should arise after the appointment. The consultation is where our audiologists get in depth information about the impact a patient's hearing loss has on their daily life. It is the consultation that often reveals information about a patient that may cause the audiologist to suggest an alternative solution or conclusion that contradicts a previous suggestion. We hope this clarifies why the medical providers and audiologists provided you with conflicting messages. Again we apologize for the wait time you had to experience at our office and for your confusion after your appointments. If you have any more questions, we highly encourage you to call our office and speak with our Doctors of Audiology. Thank you for your patience and your time. We look forward to assisting you again at our office. Sincerely, Greenwood Audiology Department and Management”

Received 03/19/2018

Fewer Reviews More Reviews

Clinic details

Hear What You've Been Missing

At Lakelands Ear, Nose and Throat, we have been serving the community since 1964. Our audiologists are all certified, licensed and qualified to help each patient with their hearing needs. Our audiologists are all experts of better hearing, hearing loss and in the use of the latest state-of-the art hearing instruments.

Hearing care services

We offer a wide range of services including:
•Hearing evaluations for all ages
•Hearing aids, service, accessories and repairs
•Custom hearing protectors for working and hunting
•Custom swim plugs, OSHA approved Industrial Testing
•Audiogram review
•Listening devices for the hearing impaired

(864) 407-4298

Hours of operation

Sunday	Closed
Monday	8:30 am - 4:30 pm by appointment
Tuesday	8:30 am - 4:30 pm by appointment
Wednesday	8:30 am - 4:30 pm by appointment
Thursday	8:30 am - 4:30 pm by appointment
Friday	7:30 am - 3 pm by appointment
Saturday	Closed

Clinic links

Clinic website

Accepted forms of payment

Visa
MasterCard
Discover
Cash
Check

Disclaimer: This clinic profile is for general information purposes only.

Caption the conversation with a Captel phone

Advertisement

Hearing loss

Tinnitus

Assistive listening devices

Hearing aids

Lakelands ENT Center

Staff

Heather Hendrix,
AuD

Audiologist

Location

Reviews

Clinic details

Hearing care services

Hours of operation

Clinic links

Accepted forms of payment

Hearing loss

Tinnitus

Assistive listening devices

Hearing aids

Lakelands ENT Center

Staff

Heather Hendrix, AuD

Audiologist

Hearing care services

Clinic links

Accepted forms of payment

Heather Hendrix,
AuD