West Coast Hearing & Balance Center - Thousand Oaks

“My audiologist, Makenna was excellent in both visits, conducting tests and explaining results and options”

“I had my hearing evaluated and then saw Dr. Lee. The Front desk staff were friendly, courteous and informative. The staff were warm, friendly and efficient. Both the audiologist and the Doctor explained my results clearly and found analogies to aid my understanding. I liked their computer notebooks for entering all the information prior to the appointment. ”

“ Very warm and welcoming staff! The specialist was very thorough in her evaluation and I was quite pleased. I highly recommend this facility. ”

“The staff were very attentive and helpful. They offered to clean and adjust my hearing aids and then worked with me to find the best end tips to make them more comfortable. Highly recommend. ”

“The audiologist was excellent. Great at her job and patient care. Staff was very kind and professional. My only issue was, other people barging in both of the rooms, while I was being tested, and carrying on conversations, louder than the sounds I was hearing in the headphones. I could even hear them louder than the tones played, while I was in the third location, the “soundproof booth”. Very strange for them to do this repeatedly. The audiologist just continued through the interruptions and did a great job. Would give a perfect review if not for that. Otherwise grateful for excellent care.”

“Every appointment renews my appreciation for the staff and doctors. They are both professional and personable, which seems to be a disappearing experience these days. ”

“My Audiologist Kris was pleasant, explained each step of the test and informative. Dr. Wareham is always friendly and thorough.”

“Audiologist Dr. Kristan Fimbres is fantastic. He explained everything to me, gave more time and courtesy than I deserved. You should be proud to have Dr. Fimbres in your organization. ”

“My Audiologist was the best! He explained everything to me in a clear and concise manner. He provided sufficient details on what and how my hearing was to be tested. The staff was extremely helpful as well. Easy check in and testing was completed in a timely manner.”

“Kris was wonderful and patient with our daughter. The office got us in at the last minute, which was critical to advancing her medical care. Thank you.”

“There is not anything I would change. Very professional all the way. ”

“My doctor was very thorough and was patient explaining to me the different hearing test he was doing. ”

“Service was excellent and unreservedly recommended ”

“The service and care I've received at West Cost Hearing & Balance has been nothing short of wonderful. The staff is friendly, competent, and they get my sense of humor (or they do an amazing job of pretending)! The ENT and Audiology doctors have been exceptional, guiding me through the process of getting my first hearing aids, and truly changing my life. They've even treated me for Vertigo, which was pretty frightening until I learned how common it was, and how simple it is to treat. I will never go anywhere else for my ENT and Audiology needs. ”

“I’ve been seeing Dr Kho, whom is so knowledgeable, kind and patient. I just had a VNG with Kelsey and she is so patient, gentle and knowledgeable. ”

“Very friendly staff. Wonderful to work with. ”

“Both offices were very professional, from walking in and walking out! They checked me in and the process was very simple. The offices are very clean and organized. I didn’t Wait like g to be taken back for my hearing test. The girl was very professional and explained everything along the way. She gave me a copy of my results and walked me to the check out area to make my next appointment. They were on time and I was in and out in know time. This goes for my appointments with Dr. Viayda at both offices. He is a great doctor and I have seen him at both offices. He is extremely knowledgeable! ”

“My Experience with this office personal and Dr’s was exceptional. They were very professional and everything was explained to me in a way I could understand what they were telling me. I would go back here anytime for my ENT needs”

“Staff was very courteous.”

“Excellent all around. Emily was great ”

“Dr. Geffen is top shelf!! He took the time to address my concerns and explained everything. Great office staff too. ”

“I saw Drs. Jaesung Lee and Mary Poroth! Both excellent - thorough, knowledgeable, professional and most of all informative! They listened to me, answered my questions and followed up. Everything you want in a visit. Highly recommend them and the practice!!!”

“Excellent service and feedback were provided.”

“I liked everything about my visit… staff, audiologist, and doc. Efficient, friendly, knowledgeable.”

“Staff was very friendly and got me in at my scheduled time. Dr. Baney was professional and made my testing very easy. I am impressed with the whole experience. ”

“Excellent service. Highly qualified doctors and very nice supporting staff. I was able to get appointment relatively very easily”

“I saw Dr. Beny, Audiologist. She inspected and updated my hearing aids and updated the program. The whole office is prompt and efficient. They are calm and kind. Highly recommend. ”

“No waiting everyone right on time and friendly made me feel at ease explained my problems well and left with smile”

“I was very pleased with my office visit and doctor. Very professional with clear succinct communication of diagnosis along with treatment options and possible side affects. Follow up hearing test by knowledgeable staff who made the process simple and provided useful professional feedback. ”

“Friendly and helpful staff. Dr. Baney is very professional and a friendly and patient doctor. She resolved an issue with my hearing aid in a very systematic and patient manner. I am happy to have her as my audiologist. ”

“Friendly, helpful staff and audiologist. Appreciated the information provided.”

“Very pleased. My first experience with any Audiologist. ”

“Emily was very helpful in selecting the hearing aid that would best suit my environment. These are replacements and work significantly better than the last ones.”

“Kelsey Jo Baney, AuD is professional, caring and patient. She explains things very well and solves issues that may be complicated. I highly recommend her for any hearing needs.”

“Very easy to make an appt and little wait time in waiting room. Professional staff and my health issue was treated seriously.”

“Everyone was knowledgeable and courteous. The only problem was that I had a hard time hearing the reception room staff behind their masks. ;-)”

“Dr. Voorman and staff did an excellent job in getting my hearing back to normal. I was seen on time and was treated with professionalism and respect. All of my concerns were answered and I felt very comfortable knowing I was in good hands. Highly recommend their services. Howard”

“The doctor and the technicians were excellent. The tests were all well set up and easy to follow and the results were carefully explained. An excellent team that I would heartily recommend.”

“The audiologist was fantastic! She answered all my questions and spent as much time with me as needed. I felt comfortable and well taken care of.””

“Emily was fantastic! She answered all my questions and spent as much time with me as needed. I felt comfortable and well taken care of.”

“Kelsey Baney AuD was so great - a real professional who hit the perfect balance of empathy and efficiency by providing information and explanation of the process and rationale for the testing, and answered all of my questions. The front desk staff is friendly, efficient and professional. I highly recommend West Coast ENT Hearing and Balance Center. ”

“Emily Sereno, AuD was very professional , courteous , and made the process easy to understand . thank you.”

“Very satisfied with my visit. staff very competent and tech that did the testing on my ears explained every thing that was taking place. My wait time was to a minimum. Highly recommend your facility”

“Professional, knowledgeable, clean and wonderful service. The staff is very friendly and kind as well.”

“They were over and beyond with each treatment in knowing what was going to happen and what to expect. ”

“Quick, easy, friendly, efficient. Excellent service by a very qualified person. I cannot say more. ”

“Very professional busy office. In spite of the COVID restrictions the office staff kept patients on time and were very helpful. Emily, my audiologist was so informative throughout the hearing tests and hearing aid discussion. Dr. Wareham was very attentive as I explained my issues and so willing to assess and diagnose. It’s refreshing to be heard! (Pun intended!)”

“Really like Dr. Vaidya and my hearing and balance test was handled by Brenda went well. She put me at ease and explained everything. ”

“I was in on 5/4/21 for a hearing test and to see Dr. Jason Lee (excellent ENT Doctor!)and Shelby performed my hearing test. She was informative and professional and as recommended, I will go back in two years. ”

“I have been a Westcoast Hearing and Balance patient for several years. I have always received prompt and effective care there. ”

“I went in on 03/18/2021 for a Balance Test and Shelby was the one that performed the test. She was excellent. Very informative, caring and knowledgeable. ”

“Nicole was so helpful in explaining hearing aides to my son and fitting him to what he needs. I would recommend West Coast Hearing to anyone. Thank you to the whole staff. ”

“Still in the process of being fit for hearing aids. Very happy with services so far. Office is friendly and efficient. Audiologist is knowledgeable, helpful and takes the time we need.”

“Tried since Aug. 2018 to get a hearing aid. No success. Even though I was willing to pay $3,500 out of pocket to get a state of the art hearing aid. I guess I wasn't a priority to get it right after 4 attempts!! ????? Ugh”

“The audiologist explained to me clearly about the tests she performed and the results. The hearing aid she recommended worked exactly as described and helped in my ability to hear conversation amid noise and distinguish spoken words. The improvement in new hearing aids makes it much more convenient to use.”

“Everyone was very friendly and efficient until I was seen into the consulting room to see the Doctor. Then the staff forgot to tell him that I was there and I had a 10minute wait for him to tell me the results of the hearing test. ”

“First rate staff - - very personable, professional, efficient, knowledgeable and caring!!!”

“I saw Dr. Davis & couldn’t be happier! He took his time with me & my testing, listened to my questions & concerns & showed empathy regarding my hearing loss. I definitely will make another appointment to see him.”

“My audiologist is John Davis, and he is wonderful. He is knowledgeable and patiently takes the time to answer my questions and present my options. He is honest and doesn't try to upsell me anything; he simply helps me determine what would be best choice for me. I really appreciate him.”

“I had a excellent experience in having my ears checked by John Davis, AuD. He tested my range of hearing with his testing instruments and as a result confirmed my hearing deficit. He is very professional and knowledgeable. Could not ask for more. His results was confirmed by Dr. Wareham, M.D.”

“I was referred to West Coast and Hearing Center by my personal physician. I give them a 5 star rating. Specially doctor Lydia Heays. She answered all my question, she is caring and professional. I'm very pleased with the results. The staff is polite and efficient. I recommend this place highly.”

“I had a appointment with the team at WCH&BC in Thousand Oaks. The appointment was thorough and informative and the staff was excellent - I highly recommend this center.”

“I was referred to West Coast Hearing by my personal physician. I went to the Camarillo office and saw Dr Heays who conducted my hearing tests, fitted me with hearing aids, made recommendations and answered all of my questions. She subsequently was transferred to the Thousand Oaks office and I was so happy with her that I requested to see her there. She is always competent and caring and provides excellent service. I can’t recommend her highly enough.”

“I can't begin to express my gratitude and appreciation. What an incredible office. I feel like they saved my life. Can't give a more enthusiastic positive review. ”

“Friendly and professional staff. Experience was easy and product most effective thanks to Dr. John Davis. Couldn't be happier with result. ”

“Excellent job from Dr. John”

“Staff is friendly, office is clean and comfortable and doctors are thorough and knowledgeable.”

“I have been a client of West Coast for a number of years and have always found the staff to be most courteous and professional in their conduct; and their level of professional expertise is outstanding and has always met my needs without exception. I highly recommend you consider West Coast for addressing your hearing issues.”

“Brenda and the Dr. were excellent in explaining everything.”

“I liked the courtesy. They recognized that I was having trouble communicating because of my age. They were very patient with me.”

“They were very professional and they seemed to know what they were doing.”

“He did a good job. It was quick, easy. ”

“They were courteous an professional, did everything as well as they could.”

“I thought he was very confident and professional. ”

“This hearing center is not customer or patient focused at all. They truly don't care so if you are looking for a hearing center that will help you, don't go to them. I just had breast cancer and the surgeon waited for me, texted me back in 2min. This place couldn't even call me back within a day when my son lost his hearing aids! I called twice and they said I'm sure someone will get back to you. They didn't. Hearing when you're a child or adult is too important for you to put your hearing in thier hands. ”

“She was very pleasant and knowledgeable. It was a good experience.”

“The people there were very nice. She was very patient with my mother and it was very, very easy for me to take her there and deal with it. ”

“Explained everything, very thorough. ”

“Very thorough. ”

“They seemed very well-versed and reassuring. ”

“I highly recommend WC Hearing and Balance. Emily was very kind and helpful with my mom as she adapted to her new hearing aids. Mom is hearing better, she is feeling more connected and we are all more relaxed in communicating with her. Thanks Emily!”