River ENT

“The whole experience from my hearing test with Audiologist Sarah Williams to the implant of my stud for my bone anchored hearing aid by Dr Wu has been amazing. Also Dr Wu has cleared up an inner ear infection that I have had for over 30 years causing me constant drainage and irritation. Dr Wu thank you for your persistence in making this heal up. Also the service I have received from River ENT after the procedure has been awsome. The greatest thing has been being able to hear a world that before was muffled. It has been like coming out of a dark cave into the light with my hearing experience. Thank you!”

“I called this morning to book an appointment for my 16 year old Daughter who called from school in pain with an ear infection. I used their online tool and got a call back within an hour. After about 10 mins of me providing information; name, address, insurance, husbands contact info, etc., the registrar finally asked me what I wanted to be seen for. I explained that my daughter needed to be seen today because she was in pain and was told nothing was available until tomorrow. Why did I provide all of that information before it was determined that you could offer me what I was looking for? I’m not upset that we can’t be seen until tomorrow, I’m upset because the method/ability to pay and all of our personal information is more important to you than the human, customer you are speaking to. It was a waste of my time to request to be contacted, then wait to be contacted to be told you can’t offer me what I need. Additionally, I didn’t have my insurance card handy when you called me back…I was walking my dog. The person that called me back said she couldn’t book anything for me until I provided my insurance information so she could verify it. I don’t need my insurance verified, I’m aware of my status and the costs would not detour me from making the appointment I needed to make. Asking me if I would like to know what my insurance will contribute towards would be a better, more customer friendly option. The entire exchange seemed more a financial opportunity to you than a customer treatment experience. ”

“Dr Wu has been seeing me every 4 months for ear cleaning over the last year. She has completed 2 surgeries on me. She is gentle and answers all my questions (which are many). Over the years I have suffered with terrible ear infections and other doctors have not solved the problem. She came up with a plan and for the first time in years I am infection free! I highly recommend Dr Wu! ”

“Dr. Emmy Wu, was pleasant, listened well, asked me pertinent questions and completed my exam and procedure in a timely, but relaxed manner. She as well as her staff were professional and very easy to work with. I would refer Dr. Wu, in a heartbeat!”

“Dr. Sabrina Olivia and the staff at River ENT provide service that is second to none. They are professional, conscientious and very welcoming at every visit. I highly recommend their services. ”