Family Hearing Aid Center

“My 89-year-old Dad has dementia. We picked up his $7,500 hearing aid at the end of May. It was a new type, a total ear insertion rather than the hang-over-the-ear style that he was accustomed to. By July, Dad's dementia had gotten to the point that he could not put the new hearing aid in on his own, he said: "It keeps falling out." I called Ryan to discuss options for Dad, including giving him my hearing aid the same style as his older one that he had used for years in the interim until a more permanent solution was found. My audiologist told me that my hearing aid could be reprogrammed for my Dad. When I asked Ryan about this option he said to me that it was "unethical." He was extremely rude and had no empathy for my Dad's situation. He gave me absolutely no alternative options. He later called me to tell me that he would "as a courtesy" program my hearing aid once but he would not service it after that date. They collected $7500 for my Dad's hearing aid which came with a service agreement for 3 years. I don't know what the commission structure is for the hearing aid or for that matter what the exchange policy is in this situation. I asked for the manufacturer's information so that I could inquire on my own and was told that they would follow up. I have gotten a voicemail from the office and an email from Ryan saying that he would respond but he was boarding a flight and would follow up later, that was 3 days ago and in the meantime, my dad can't hear anything anybody says. I am appalled by the lack of empathy in this office. Would anyone be okay with an expensive hearing aid that their loved one could not use and having to deal with an office with absolutely no compassion? ”

“Thank you Ryan for your punctuality. You answered all my questions and more. I’ll be going to the mainland soon so I was concerned about the airplane mode in the guide and how to power the charger on the plane. So easy — no worries. There are other complicated things mentioned in the guide book that I asked Ryan about. He assured me that I didn’t have to worry about it because that is why the appointments are scheduled for him to take care of it, especially cleaning the ears and the earpieces. ”

“I was advised over the telephone, to be seen by a technician regarding hearing aids, $25. Was charged $45. Would not honor the quote. I will advise every people I know of this. ”