Elephant Ear Hearing Services, Inc

500 Professional Center Drive Suite 511 Novato, CA 94947

It is outside of normal business hours for this location. Please fill out the appointment request form for a call back.

(415) 599-4029

Staff

Photo of Joel Duguay, HIS, HAD from Elephant Ear Hearing Services, Inc

Joel Duguay,
HIS, HAD

President, Hearing Instrument Specialist

Joel Duguay has been in the hearing healthcare field helping patients to hear their best for the past two decades. His Engineering background along with being a licensed hearing instrument specialist lends him a distinct advantage in utilizing the technology offered today for maximum benefit to his patients.

Joel has treated thousands of patients over the past two decades, BOTH IN-HOME and IN-OFFICE and has previously owned several extremely busy Audiology practices throughout Northern California. 

He founded Elephant Ear Hearing Services, Inc. to serve Novato and Marin County, in memory of his late father's commitment to his patients and in memory of his late mother’s love for elephants. 

Location

Clinic location map

Reviews

Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 14 verified patient reviews for Elephant Ear Hearing Services, Inc! Their average review score is 5 () from 14 reviews.

Write a review Sort by:

“Joel the technician and owner at Elephant Ear Hearing Services is very professional and knowledgeable. He guided me through the process of learning about my specific hearing challenges all the way through to selecting, fitting and wearing my new hearing aids. I would highly recommend his services to anyone curious about their hearing difficulties.”

george L. of San Rafael, CA   
08/20/2024    Review submitted online

“Joel is super competent and kind. He goes the extra distance in optimizing patient’s quality of hearing. Having lived with chronic hearing issues, including a cochlear implant in one ear and hearing aid in the other. He researched the best solution for my profound hearing loss. He wasn’t satisfied with less. I strongly recommend him”

Audrey G. of San Rafael, CA   
05/30/2024    Review submitted online

“I would not hesitate to recommend Joel’s services. He was very knowledgeable and thorough when discerning what was best for me. I know I can call him, if I should have any concerns. Thank you Joel!”

Ann B. of Santa Rosa, CA   
05/22/2024    Review submitted online

“Absolute BEST in service, knowledge, customer care. If you have any choice, use Elephant Ear for your hearing aid needs. Joel provides the best, top tier service; patient in dealing with elderly who can't hear; super professional and knowledgable. I can't say enough! ”

Mindy W. of Danville, CA   
05/16/2024    Review submitted online

“Joel was great to work with. He did a good job of explaining the
the results of the hearing test and providing recommendations.”

Victor G. of Petaluma, CA   
02/12/2024    Review submitted online

Fewer Reviews More Reviews

A message from Elephant Ear Hearing Services, Inc:

***IN-HOME APPOINTMENTS AVAILABLE FOR THOSE IN NEED!!***

Clinic details

Inspired to Deliver Your Best Hearing

Welcome to Elephant Ear Hearing Services!

The inspiration for this practice has been the influence of many people, patients and experiences that have molded me into the specialist that I am today. In my early years, I watched my father build a hearing practice centered around his patients and learned how he connected with them on a personal level. I witnessed the genuine care he had for them and for their success with hearing aids. Success led to better living through better hearing. This approach made a distinct impression on me  - his passion was improving lives! My mother was not in the hearing field, but she was a registered nurse and quite possibly the best there ever was. She had a unique way of making anyone she surrounded herself with feel good. She was the most caring person I have ever known. On a trip to Thailand with friends, she had the opportunity to spend several days caring for, learning from, and even riding elephants. She developed an instant connection and love for these great animals. The combination of her love for elephants and their ability to hear sounds below and above the frequency range of humans over long distances, gave birth to the name for my practice, Elephant Ear Hearing Services Inc. 

My desire with this small practice is to provide superior hearing care for anyone that suffers from any degree of hearing impairment at affordable prices and payment options. I believe that experience is the source of wisdom and there are very few practitioners in Northern California that have more experience in this field. It is my passion working with the most challenging hearing impairments or patients who have not had success in the past; I derive the most joy from their success. The culmination of my experience, my background and my sincere care for my patients brought me to where I am today and is the inspiration for this unique practice.   I decided this practice would be a "Hybrid” practice, meaning I have the ability to perform all the testing for hearing loss, the selection, fitting, and programming of hearing aids, the scan or molded impressions of your ear(s) either in the clinic, or in the privacy of your own home. I have cared for many patients in-home over the years and have found it to be very beneficial to determine all the specific challenges the patient is facing in order to achieve their absolute best hearing. This option allows patients that have difficulty or simply cannot travel into the office the ability to get full-service hearing care. It is also a great solution for busy professionals who may need appointments at times other than the normal 9-5 business hours.   If you or someone you care about struggles with hearing loss, has tried unsuccessfully with hearing aids, or has been told hearing aids won’t help, please come and see us. It is my sincere pleasure to share my inspiration and experience with you or your loved one(s) on their way to their best hearing possible either in the comfort of their own home, or in our clinic.  - Joel Duguay

You will find our office on Professional Center Dr between Indian Valley and Canyon Roads. Pull onto Professional Center Dr off Hill Road and follow road to the last building, #500.  

Hearing care services

Everything we do at  Elephant Ear Hearing Services is designed for your individual care. We offer both in-office or in-home complete hearing services *in home hours are 7 days a week depending on availability.

  • Hearing evaluations - providing comprehensive diagnostic audiological evaluations and hearing tests for adults
  • Hearing loss and lifestyle assessments
  • We utilize video otoscopy – state-of-the-art equipment allowing us to view your ears with a small camera that transmits images to a larger screen.
  • Hearing aid sales selection and fitting - the latest state of the art technology digital hearing aids including Bluetooth connectivity, advanced background noise cancelation, streaming capability, rechargeable hearing aids and a host of innovative new features hearing aids.
  • Hearing aid dispensing and verified prescriptive hearing instrument programming
  • Tinnitus (described as a ringing or swooshing sound in ears) management with hearing aids 
  • Custom fit hearing aids and earmolds if necessary
  • Hearing accessories and premium batteries
  • Cerumen management (earwax removal)
  • Custom-fit hearing protection including noise suppression protection for musicians, industrial / work environments and sportsmen
  • Water protection ear plugs - which are crucial during aquatic activities in preventing water from entering ears and potential infections. Whether swimming, showering or for water sports.
  • Sleep earmolds

Hearing Aids Offered  Starkey Worry-free Warranty! Loss and damage insurance included on all instruments! All-day rechargeability that is waterproof*, sweatproof, everyday-proof.

Additional Services

  • Rehabilitation services for hearing loss counseling for hearing loss
  • Educational seminars for groups and organizations including support groups
  • Resale of hearing instruments
  • Virtual care

Follow-Up Services

  • Hearing aid repairs, cleaning and maintenance scheduling for current hearing aids of all makes and manufacturers 
  • Yearly hearing testing
  • Hearing aid adjustments and troubleshooting to fine tune the instruments to ensure maximum benefit

Health Insurance Plans - While many insurance plans don't provide coverage for hearing aids, contact our office for local advice on discounts and other programs to take advantage of.

  • Financing - The Wells Fargo Health Advantage® Credit Card* Program

Current Promotions - Please call us to discuss our current promotions and what the latest advancements in hearing technology can do for you!

Experience a World of Better Hearing

Amenities

Free coffee

Free coffee

Free wifi

Free WiFi

Convenient parking

Convenient parking

Curbside service

Curbside service

Wheelchair accessible

Wheelchair-accessible

Service pets welcome

Service pets welcome

Assistive listening devices

Assistive listening devices

Pediatrics

Pediatrics

Mobile clinic

Mobile clinic

Financing available

Financing available

Telehealth services

Telehealth services

Tinnitus

Tinnitus

Screen at home

Screen/test at home

 Remote hearing aid programming

Remote hearing aid programming

Ear cleaning

Ear cleaning

Spanish

Habla Español

Hours of operation

SundayOpen by appointment
Monday9 am - 5 pm
by appointment
Tuesday9 am - 5 pm
by appointment
Wednesday9 am - 5 pm
by appointment
Thursday9 am - 5 pm
by appointment
Friday9 am - 5 pm
by appointment
SaturdayOpen by appointment
Evening and/or weekend hours available by appointment. Please call to schedule.

Amenities

Free coffee

Free coffee

Free wifi

Free WiFi

Convenient parking

Convenient parking

Curbside service

Curbside service

Wheelchair accessible

Wheelchair-accessible

Service pets welcome

Service pets welcome

Assistive listening devices

Assistive listening devices

Pediatrics

Pediatrics

Mobile clinic

Mobile clinic

Financing available

Financing available

Telehealth services

Telehealth services

Tinnitus

Tinnitus

Screen at home

Screen/test at home

 Remote hearing aid programming

Remote hearing aid programming

Ear cleaning

Ear cleaning

Spanish

Habla Español

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cash
  • Check
  • Debit
  • Financial aid
  • Financing available for those who qualify
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only.